Streaming & Digital Content Ops Associate

PBS; United States; On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Discretionary bonuses

Insurance options

PBS Retirement Plan 403(b)

Paid time off

Paid holidays

Job summary

PBS is seeking a Platform and Content Operations Associate to act as the operational hub between internal teams and PBS Distribution. You will help ensure content is prepared, published, and maintained across digital platforms.

Responsibilities include publishing content, maintaining metadata, coordinating launches, and monitoring platform health. 1–3 years in digital media or content ops preferred; strong communication and teamwork skills required.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 1-3 years of experience in digital media, streaming, content operations, media asset management, or platform administration.
• Strong organizational skills with exceptional attention to detail.
• Experience managing multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Ability to work effectively across multiple teams and stakeholders.
• Comfortable learning new systems and digital tools.
• Strong problem-solving skills with a process-oriented mindset.

Responsibilities

• Support day-to-day operations across PBS-owned and third-party digital distribution platforms, including content publishing, collections and playlists.
• Manage content libraries by maintaining accurate metadata, taxonomy, artwork, and associated assets across multiple systems.
• Ensure content is published in accordance with distribution rights, windowing schedules, platform requirements, and PBS quality standards.
• Monitor platform health and content availability, troubleshoot operational issues, and coordinate resolutions with internal and external stakeholders.
• Coordinate launches of new content, special programming, and platform initiatives, ensuring timely and accurate execution.
• Manage streaming content communications
• Serve as an operational liaison across Distribution Strategy, Programming, Product, Marketing, Technology and Operations, Station Services, PBS Distribution, and external partners to support content delivery and publishing workflows.
• Track project timelines, dependencies, and operational risks across multiple initiatives while ensuring deliverables remain on schedule.
• Document operational procedures and recommend workflow improvements that increase efficiency, consistency, and scalability.
• Monitor platform performance and operational metrics, identifying trends and opportunities to improve audience experience and operational effectiveness.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Cross-team collaboration

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Jira

Monday.com

Smartsheet

Airtable

Job description

PBS is seeking a Platform and Content Operations Associate to act as the operational hub between internal teams and PBS Distribution. You will help ensure content is prepared, published, and maintained across digital platforms.

Responsibilities include publishing content, maintaining metadata, coordinating launches, and monitoring platform health. 1–3 years in digital media or content ops preferred; strong communication and teamwork skills required.