Strategy & Operations Manager, Uber Direct

Uber; New York (NY); Hybrid; USD 153,000 - 170,000; Full time

Benefits offered by this job

Bonus program

Equity

401(k) plan

Benefits

Job summary

Uber in New York is seeking an Application Developer for Work Management to design and build Atlassian-based systems that keep thousands of employees aligned and productive.

You will tackle enterprise-scale configurations, apply AI and Rovo Agents, and deliver end-to-end solutions across Jira, Confluence, and integrations, with a bias for scalable, reliable tools.

Qualifications

• 5+ years administering and developing Atlassian Jira/Confluence solutions.
• Proficient in Jira workflows, fields, schemes, permissions, and advanced configurations.
• Experience with ScriptRunner for automation and workflow enhancements.
• Experience with Atlassian REST and GraphQL APIs for integrations.
• Experience with Atlassian marketplace apps (Structure, JEMH, EazyBI).
• Demonstrated use of AI-powered developer tools in daily engineering workflows.

Responsibilities

• Build and scale Jira and Confluence environments for performance and scale.
• Navigate complex, high-impact problems across the Atlassian toolchain.
• Automate workflows with AI-powered applications and Atlassian Rovo Agents.
• Develop robust integrations using Atlassian REST and GraphQL APIs.
• Own delivery end-to-end from requirements to production debugging.

Skills

Jira/Confluence administration

ScriptRunner automation

REST/GraphQL APIs

Jira workflows / configurations

AI-powered development tools

Tools

Structure

JEMH

EazyBI

Job description

About the Role

At Uber, we don’t just use tools; we build the engines that power global movement. As an Application Developer for Work Management, you are at the heart of our productivity. You’ll design and build the Atlassian-based systems that keep thousands of Uber employees aligned and moving fast.

This isn't just about managing Jira tickets—it's about engineering intelligent, integrated ecosystems. The pace here is intense, and the systems are massive. You will face high stakes and complex technical debt, and you’ll often need to build solutions for problems that don’t have a playbook. We need someone with the grit to dive into the messiness of enterprise-scale configurations and the curiosity to leverage GenAI and Rovo Agents to redefine what’s possible. If you are a systems thinker who stays calm under pressure and cares about building tools that actually work at scale, this is where you’ll grow.

What You’ll Do

• Build and Scale: Design and optimize Jira and Confluence environments that support how our teams move in the real world—where performance and scale are non-negotiable.
• Navigate Complexity: Solve messy, high-impact problems across the Atlassian toolchain (Structure, JEMH, EazyBI, ScriptRunner), often without a clear starting point.
• Automate the Future: Build and maintain AI-powered applications and Atlassian Rovo Agents to automate workflows and turn manual friction into seamless productivity.
• Integrate Deeply: Develop robust integrations using Atlassian REST and GraphQL APIs, ensuring data flows smoothly across our global tech stack.
• Own the Outcome: Own your work end-to-end, from the first requirement gathering session with stakeholders to debugging production issues when the stakes are high.
• Unblock Teams: Work through technical debt and shifting priorities to champion engineering best practices, even when time is tight.
• Collaborate and Influence: Partner across disciplines—Product, Engineering, and Operations to navigate tension, influence without authority, and ship practical solutions at speed.

Basic Qualifications

• 5+ years of hands‑on experience administering and developing solutions on Atlassian platforms (Jira and Confluence Cloud/Data Center).
• Proficiency in Jira workflows, custom fields, schemes, permissions, and advanced configurations.
• Experience with ScriptRunner for automation and workflow enhancement.
• Experience working with Atlassian REST and GraphQL APIs for third‑party integrations.
• Experience with Atlassian marketplace apps (Structure, JEMH, EazyBI).
• Demonstrated use of AI‑powered developer tools in a daily engineering workflow (e.g., AI‑assisted coding or debugging).

Preferred Qualifications

• Experience developing AI‑enabled solutions using Atlassian Rovo Agents and LLM integrations.
• Expertise in prompt engineering and agent actions within enterprise workflows.
• Proven ability to design enterprise‑scale dashboards and analytics using EazyBI.
• Experience supporting large, complex organizations with rigorous governance requirements.
• Strong systems thinking and the ability to thrive in high‑ambiguity environments.

For San Francisco, CA‑based roles: The base salary range for this role is USD $153,000 per year - USD $170,000 per year.

For Sunnyvale, CA‑based roles: The base salary range for this role is USD $153,000 per year - USD $170,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full‑time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in‑office. Some roles, like those at greenlight hubs, require full‑time in‑office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.