Strategy & Operations, Learning and Development (L&D)

SentiLink; United States; Hybrid; USD 155,000 - 200,000; Full time

Benefits offered by this job

Employer paid group health insurance

401(k) plan with employer match

Flexible paid time off

Regular company-wide in-person events

Home office stipend

Job summary

SentiLink is seeking an experienced Learning & Development professional to define and scale our learning strategy. You will own onboarding, fraud education, and leadership development, building programs that help employees grow throughout their careers.

You’ll lead learning across the employee lifecycle, partnering with leaders to identify capability gaps, design practical solutions, and deliver them at scale across U.S. and India with a mix of remote, hybrid, and in-office work.

Qualifications

• 6–10 years of experience in Consulting or Learning & Development.
• Experience building and scaling learning programs.
• Excellent presentation and facilitation skills.
• Strong program management skills and ability to drive multiple initiatives.
• Experience designing learning experiences for adult learners.
• Excellent written and verbal communication skills.
• Comfortable working in an ambiguous, fast-paced environment.
• Curious, collaborative, pragmatic, and highly execution-oriented.

Responsibilities

• Develop and own learning strategy and prioritizing initiatives with measurable business impact.
• Design, build, and continuously improve learning programs across the employee lifecycle.
• Partner with leaders to understand capability needs and develop practical learning solutions.
• Design and facilitate engaging workshops and learning experiences for employees, managers, and leaders.
• Improve access to knowledge by building scalable resources and self-service tools.
• Measure effectiveness of learning programs and iterate using data and feedback.
• Act as the primary owner for learning and development at SentiLink, balancing long-term strategy with hands-on execution.

Skills

Learning & Development

Program management

Facilitation

Presentation

Adult learning design

Communication

Collaboration

Execution

Job description

We’re looking for an experienced Learning & Development professional to build and scale learning at SentiLink.

This is a foundational role. You’ll define our learning strategy, mature existing programs, and build new ones that help employees, managers, and leaders grow throughout their careers.

You’ll own learning across the employee lifecycle— from onboarding and fraud education through to manager development, leadership capability, performance enablement, and knowledge sharing. Some programs already exist; many don’t. You’ll be expected to identify where learning can have the biggest impact, design practical solutions, and deliver them.

This role reports to the Head of People and partners closely with leaders across the company.

SentiLink supports a variety of ways to work, ranging from fully remote to in‑office. We operate as a digital‑first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in‑office by design. For example, our engineering team in India works primarily from our Gurugram office.

Responsibilities:

• Develop and own SentiLink’s learning and development strategy, identifying capability gaps and prioritizing learning initiatives that have measurable business impact.
• Design, build, and continuously improve learning programs across the employee lifecycle, including company onboarding, department onboarding, fraud education, manager development, leadership development, and ongoing professional growth.
• Partner with leaders across the business to understand capability needs and develop practical learning solutions that improve individual and organizational performance.
• Design and facilitate engaging workshops, training sessions, and learning experiences for employees, managers, and leaders across the company.
• Improve how employees access and share knowledge by helping build scalable learning resources, documentation, and self‑service tools.
• Measure the effectiveness of learning programs and use data and feedback to continuously improve outcomes.
• Act as the primary owner for learning and development at SentiLink, balancing long‑term strategy with hands‑on execution.

Requirements:

• 6–10 years of experience in Consulting (leading learning, change management, or organizational effectiveness workstreams), Learning & Development, Talent Development, or similar.
• Experience building and scaling learning programs rather than simply delivering existing content.
• Excellent presentation and facilitation skills, with the ability to engage a range of audiences.
• Strong program management skills and the ability to independently drive multiple initiatives from idea through execution.
• Experience designing practical, engaging learning experiences for adult learners.
• Excellent written and verbal communication skills.
• Comfortable working in an ambiguous, fast‑paced environment where you’ll be building many programs from the ground up.
• Curious, collaborative, pragmatic, and highly execution‑oriented.

Preferred

• Experience in a startup or high‑growth technology company.
• Experience supporting technical organizations.

Compensation:

$155,000‑$200,000/year + equity + benefits

Perks:

• Employer paid group health insurance for you and your dependents
• 401(k) plan with employer match (or equivalent for non US‑based roles)
• Flexible paid time off
• Regular company‑wide in‑person events
• Home office stipend, and more!