Strategy & Operations Business Partner, Global Payments Performance

Stripe; United States; On-site; USD 142,000 - 212,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe is hiring for a high-impact Business Partner role within the Global Payments Performance (GPPT) team. You will design operating models, build scalable processes, and lead cross-functional initiatives such as churn programs to drive customer impact.

You will measure performance, craft dashboards, and partner with senior leadership to set strategic direction. You will also oversee annual planning, OKR development, and the operating cadence, ensuring GPPT scales while delivering measurable

Qualifications

• Strategic and operational work experience in high-growth tech companies or consulting.
• Ability to design scalable operating models and drive data-informed decisions.
• Strong cross-functional influence and stakeholder management.
• Proficiency with SQL for data-driven insights.

Responsibilities

• Build and run the GPPT operating model with process, governance, and metrics.
• Develop reports and dashboards to meet key reporting needs.
• Design AI-enabled workflows to improve efficiency and scale.
• Enhance processes through data-driven decision making.
• Define and monitor annual and quarterly OKRs; prepare leadership materials.
• Lead cross-functional projects such as the global churn program.

Skills

Strategy development

Operational design

Data analysis

SQL

Cross-functional collaboration

Project management

Go-to-Market collaboration

Tools

SQL

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

The Global Payments Performance (GPPT) team, which falls under the Customer Success organization, is a dedicated team of payment experts that help users optimize their payment and product setup with Stripe. The team provides direct User engagement to our most strategic Users as well as a variety of resources that support account teams (self-guided payment optimization workshops, optimization playbooks, data & insights).

The Customer Success Strategy & Operations team sits at the center of how Customer Success operates at Stripe. As GPPT scales, dedicated S&O support is required to both shape the function’s day-to-day operating model—from operating forums, capacity management and metric design— to the systems and cadences that enable execution of the team’s long term vision. You will lead annual planning, OKR development, and engagement-model design to ensure GPPT is positioned to deliver for users and scale effectively.

This is a high-impact Business Partner and Builder role at the heart of GPPT and Customer Success. As a trusted thought partner to senior leadership, you’ll combine strategic insight, operational excellence, and hands‑on execution to turn ambitious priorities into meaningful results. You’ll lead critical cross‑functional initiatives and build the operating mechanisms that help teams make smarter decisions, execute with consistency, scale effectively, and deliver measurable value. Given the cross functional nature of our S&O org and the connective tissue we serve amongst post sales teams, you will also be responsible for leading a number of critical programs such as our global churn initiative.

If you enjoy moving between strategic problem‑solving and hands‑on execution—and bring a roll‑up‑your‑sleeves mindset—this role is for you.

What you’ll do

The near‑term focus of this role is to build the operational foundations of the GPPT business from the ground up. This includes building operating models, processes, business cadences, systems, team capacity management and reporting infrastructure to support a growing and increasingly specialised organisation. As a key business partner, you’ll measure and analyse performance, develop metrics and dashboards, and lead data‑informed process improvements that help the GPPT team operate more efficiently and deliver greater customer impact. You will also be responsible for running a number of cross‑functional projects such as our global Churn program that require dedicated oversight.

Responsibilities

• Build and run the GPPT operating model which will include process, governance, forums, capacity modelling and metrics
• Develop reports and dashboards to meet key reporting requirements
• Design and implement AI‑enabled workflows that improve GPPT efficiency, scalability, and customer impact
• Enhance business processes through data‑driven decision‑making
• Define and monitor annual and quarterly OKRs
• Prepare materials for QBRs and other leadership meetings
• Conduct analysis and investigation of system operations and workflow management. Work cross‑functionally to analyse and troubleshoot system challenges
• Running cross functional & high impact global programmes such as Churn

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 7+ years of work experience, with a significant portion in strategic / operational roles at high‑growth tech companies or consulting.
• High comfort with ambiguity (and context switching) —you take an undefined operational problem, scope it, design a solution, and drive it to completion with minimal oversight.
• Experience holding a high bar across operational design, strategic planning, and reporting.
• You are comfortable working independently with minimal oversight while holding yourself accountable to deadlines.
• You have experience building operational foundations from the ground up.
• You have project/program management experience.
• Experience working cross functionally with senior stakeholders. You're comfortable bringing an independent and opinionated perspective.
• Technical proficiency in AI tools in order to automate workflows as needed.
• Strong analytical rigor—you're comfortable owning data and metrics directly, running your own analyses, and pressure‑testing assumptions without relying on a dedicated analytics partner
• Ability to manage technical resources and translate business needs into requirements
• Proficient in SQL

Preferred Qualifications

• Experience working with Go-to-Market teams including Customer Success
• Experience in Payments

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometres) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on‑sites, meet‑ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $141,600 - $212,400. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

• Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we’re looking for people with passion, grit, and integrity. You’re encouraged to apply even if your experience doesn’t precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions. Join us.

The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100‑day mark.