Strategy & Operations Associate, Marketplace

Shiftsmart; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Shiftsmart is building a flexible-labor marketplace enabling large enterprises to efficiently manage hourly workers. The Marketplace Operations team launches and scales high-quality fulfillment, ensuring workers show up and complete shifts across multiple customers.

You will join ahead of major launches, learn our marketplace systems, and gradually own end-to-end execution for a flagship customer as the program expands.

Qualifications

• Experience using data to drive decisions and improve operations.
• Ability to gather, analyze, and summarize arenalytical data to support launches.

Responsibilities

• Own shift fulfillment targets for new customer launches and ensure high-quality delivery (fill rate).
• Execute a mix of onboarding campaigns, marketplace analytics, and incentives to hit targets.
• Build toward owning day-to-day Marketplace execution for a major customer launch as programs scale.
• Use Google Sheets, SQL, and other analytical resources to analyze data and inform improvements.
• Identify marketplace risks, triage issues, and drive cross-functional resolution.

Skills

Data analysis

Problem solving

Tools

Google Sheets

SQL

Job description

Why Shiftsmart

We're building the Amazon of labor. We're a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies in the world, like Circle K, Pepsi, Dollar General, Starbucks and more. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace. We're one of the fastest-growing startups in the country. We've grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we're only getting started.

Our mission is to build the world’s leading platform for hourly workers and enterprises enabling flexibility, choice, and upward social mobility.

• Join a rocketship. This is a unique opportunity to join the ground floor of a rapidly scaling business that is changing the way hourly labor works and capturing a $2 trillion dollar opportunity in the US alone.

• Ownership + impact. Join a team that is challenging and supporting one another to build a great business and create flexibility, choice, and upward social mobility for workers everywhere.

• Captain your career path. Enjoy accelerated learning and growth working with a world-class team from top tech companies (e.g. Uber, Airbnb, Google, Amazon), business schools (e.g. HBS, GSB, Wharton), and professional services (e.g. Bain, BCG, Goldman).

• Become a world-class executor. We believe that #ExecutionIsBinary, and are dedicated to helping you master that skill for life here and beyond.

Mission: What we do and why we need you

The mission of the Marketplace Associate is to help us successfully launch and scale high-quality fulfillment for our customers - ensuring the right workers are assigned, show up, and complete shifts as expected . The early stages of a launch are the most critical in our ability to prove quality and execution, and this role will be responsible for helping ensure we deliver on that promise.

You will join the Marketplace Operations team ahead of several significant customer launches, with the opportunity to learn our marketplace systems and operating model through existing programs before growing into ownership of a major launch and its ongoing Marketplace execution.

This role is based in New York City (HQ) with typically 4+ days in office and up to ~15% travel required.

Outcomes: What problems you will solve

Your role will evolve over time but some of your early responsibilities will include:

• Own shift fulfillment targets for new customer launches and ensure high-quality delivery (fill rate).

• Execute a combination of scaled tactics such as onboarding campaigns, marketplace analytics, and bonuses/incentives, as well as hands-on tactics such as assisted partner conversion and targeted bonuses, to deliver against those targets.

• Build toward owning day-to-day Marketplace execution for a major customer launch as the program scales.

• Use tools like Google Sheets, SQL, and other analytical resources to gather and analyze data, develop insights, and inform decisions regarding shift fulfillment gaps, efficiency opportunities, and product improvements.

• Proactively identify marketplace risks, monitor and triage in-shift issues, and drive cross-functional resolution where required.

• Build repeatable processes, workflows, and tooling that improve operational efficiency and reduce manual intervention as programs scale.