Strategy and Operations Lead

Incredible Health; United States; Remote; USD 100,000 - 150,000; Full time

Job description

Join to apply for the Strategy and Operations Lead role at Incredible Health.

Position Summary

Incredible Health is seeking a high-impact Strategy & Marketplace Operations Lead to support the growth and optimization of our healthcare career marketplace powered by software and AI. You will work closely with the General Manager, Marketplace, and cross-functional teams to implement and scale initiatives that enhance marketplace performance and support expansion.

This role is highly collaborative, strategic, and execution-focused. You'll wear multiple hats: marketplace strategist, operator, and problem solver, ensuring an exceptional experience for healthcare professionals and health systems while driving growth and performance targets. This is a unique opportunity at the intersection of strategy, product, operations, and GTM in a mission-driven, venture-backed company transforming healthcare hiring.

This role is 100% remote and open to candidates in the following states:
Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia

Typical Responsibilities

• Partner with the General Manager, Marketplace to define quarterly roadmaps and OKRs for marketplace growth and health.
• Collaborate with Product, Marketing, Sales, Client Success, Finance, and Operations teams to manage initiatives that improve user acquisition and conversion, working closely with executive leadership.
• Analyze supply/demand and conversion metrics to identify optimization opportunities and lead data-informed experiments to enhance performance.
• Support GTM execution and expansion into new geographic markets, including pre-launch planning, coordination, and post-launch tracking.
• Provide strategic support to core talent-facing operations teams who engage daily with customers to facilitate job placements.
• Partner with the Data team to develop reports and dashboards tracking marketplace trends and initiative impacts, translating insights into executive recommendations.

Success in Your First 6 Months Will Include:

• Owning daily program management of a strategic growth initiative, including developing quarterly roadmaps and reporting progress to leadership.
• Aligning on a quarterly marketplace roadmap with KPIs and goals.
• Delivering 2–3 growth or efficiency improvements backed by data analysis and experimentation.
• Owning capacity planning for talent-facing operations to ensure efficient, high-quality customer experiences.

Minimum Requirements:

• 7+ years of experience in marketplace operations, strategy, business management, consulting, or a fast-paced startup; healthcare, staffing, or tech-enabled services experience is a plus.
• Proven success managing a complex business unit or marketplace function.
• Strong analytical skills with proficiency in experimentation, A/B testing, KPIs, Excel/Google Sheets, and SQL.
• Excellent communication skills and ability to influence stakeholders at all levels.

You Might Be the Right Fit If You:

• Have a bias for action and can execute initiatives swiftly with quality.
• Possess exceptional problem-solving skills, capable of strategic thinking and attention to detail.
• Have a proactive, can-do attitude and willingness to roll up sleeves.
• Maintain high standards for yourself and your team.
• Hold an MBA (preferred but not required).