Strategic Workforce Forecasting Lead

Securian Financial; Saint Paul (MN); On-site; USD 59,000 - 109,000; Full time

Benefits offered by this job

Paid time off

Securian benefits package

Holidays

Job summary

Securian Financial is seeking a Workforce Forecasting Sr Analyst in Saint Paul, MN to forecast short-term demand, build staffing plans, and optimize resource allocation within a multichannel environment.

The role requires strong analytical abilities, advanced Excel skills, and experience with forecasting models. You will collaborate with Ops Directors and deliver BI reports to drive efficiency and timely decisions.

Qualifications

• Proven analytical skills.
• Proficiency in Microsoft Excel and ability to analyze data.
• Ability to meet tight deadlines with focus on quality, results, and timely delivery.
• Ability to work independently, effectively manage several competing priorities, and be flexible to changing priorities.
• Strong interpersonal skills including excellent written and verbal communication skills.
• Fundamental understanding of forecasting models.
• Define short-term strategies and address immediate workforce needs using volume forecasts to create interval-level staff plans.
• Work closely with Ops Directors to ensure alignment on capacity and staffing strategies.
• Strategic mindset with focus on business need for short term capacity and staffing strategies.

Responsibilities

• 60% Create short-term forecasts to be used for determining scheduling of shifts, breaks, lunches, overtime, or time off.
• 10% Assess agent expectations in handling each type of interaction including creating new performance indicators to monitor volumes and handle times.
• 10% Determine new ways of working/best practices in an omnichannel environment.
• 20% Create new BI reporting to provide insights, leveraging new data sources and combined data sets to drive efficiencies.

Skills

Analytical thinking

Strong communication

Time management

Collaboration

Forecasting knowledge

Tools

Microsoft Excel

Job description

Securian Financial is seeking a Workforce Forecasting Sr Analyst in Saint Paul, MN to forecast short-term demand, build staffing plans, and optimize resource allocation within a multichannel environment.

The role requires strong analytical abilities, advanced Excel skills, and experience with forecasting models. You will collaborate with Ops Directors and deliver BI reports to drive efficiency and timely decisions.