Strategic Forecasting & Workforce Planner

Beacon Hill; Fort Snelling Unorganized Territory (MN); Hybrid; USD 70,000 - 100,000; Full time

Job summary

A staffing agency is seeking a Workforce Management Planner in Fort Snelling Unorganized Territory, MN. The ideal candidate will craft short-term forecasts for a dynamic contact center, assess staffing needs, and improve scheduling strategies. Key responsibilities include analyzing trends, building BI reports, and communicating effectively across teams. A hybrid working schedule allows for one day onsite per week. This role requires profound analytical skills and proficiency in Excel and BI tools, ideally with a focus on workforce forecasting.

Qualifications

• Proven analytical skills with ability to interpret complex data.
• Advanced Excel proficiency including complex formulas and models.
• Experience with workforce forecasting techniques.
• Strong and clear communication skills essential for role.

Responsibilities

• Build daily and weekly short-term forecasts using historical data.
• Develop staffing plans for shift coverage and time-off.
• Track and analyze variances from planned volumes.
• Create actionable BI and Tableau reports to improve decision-making.

Skills

Analytical skills

Advanced Excel proficiency

Workforce forecasting experience

Strong communication skills

Independent working ability

Experience with Tableau or BI tools

Strategic thinking

Tools

Tableau

BI tools

Workday data

Job description

A staffing agency is seeking a Workforce Management Planner in Fort Snelling Unorganized Territory, MN. The ideal candidate will craft short-term forecasts for a dynamic contact center, assess staffing needs, and improve scheduling strategies. Key responsibilities include analyzing trends, building BI reports, and communicating effectively across teams. A hybrid working schedule allows for one day onsite per week. This role requires profound analytical skills and proficiency in Excel and BI tools, ideally with a focus on workforce forecasting.