Senior Workforce Forecasting Analyst

Securian-Financial-4; Saint Paul (MN); On-site; USD 59,000 - 109,000; Full time

Benefits offered by this job

Paid time off (PTO)

Nine company holidays

Health insurance

401(k) with company contribution

Job summary

Securian Financial in Saint Paul, MN seeks a Workforce Forecasting Senior Analyst to support forecasting, staffing, and capacity planning within the contact center. You will build short-term forecasts, set staffing requirements, and optimize resource allocation while monitoring KPIs and adherence to schedules.

The role emphasizes cross-functional collaboration, data-driven insights, and development of new BI reports to improve efficiency and service levels.

Qualifications

• Proven analytical skills.
• Proficiency with Excel and data analysis.
• Ability to meet tight deadlines with quality.
• Independent work style with multiple priorities.

Responsibilities

• Create short-term forecasts to support shift scheduling and time-off planning.
• Assess agent expectations and monitor volumes and handle times.
• Identify new omnichannel best practices and working methods.
• Develop BI reports using new data sources to drive efficiencies.

Skills

Analytical skills

Excel proficiency

Data analysis

Independent worker

Communication skills

Tools

Microsoft Excel

CWPP Certification Exams

Job description

Securian Financial in Saint Paul, MN seeks a Workforce Forecasting Senior Analyst to support forecasting, staffing, and capacity planning within the contact center. You will build short-term forecasts, set staffing requirements, and optimize resource allocation while monitoring KPIs and adherence to schedules.

The role emphasizes cross-functional collaboration, data-driven insights, and development of new BI reports to improve efficiency and service levels.