Strategic Transformation Lead

Referral Job Portal; Orlando (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Universal Orlando Resort in Orlando, FL is seeking a Business Transformation Specialist to drive strategic initiatives, improve performance, and scale operations. The role partners with executives to design future-state processes and lead cross-functional efforts to implement change.

You will analyze current processes, build ROI models, develop roadmaps, manage stakeholder engagement, and ensure adoption of new ways of working. Strong communication and project-management skills are essential.

Qualifications

• Bachelor's degree in MIS, Business or IT is required.
• 2+ years of experience in application support, IT support, or related technical role.
• Experience troubleshooting software applications, system integrations, or enterprise platforms.
• Familiarity with ticketing systems (ServiceNow, Jira, or similar).
• Experience with logs, error analysis, and basic debugging techniques.
• Exposure to incident management and root cause analysis processes.

Responsibilities

• Support transformation vision, goals, and success metrics.
• Align initiatives with business objectives and executive priorities; translate between technical and non-technical teams.
• Identify opportunities for operational improvement or innovation.
• Build business cases and ROI models for transformation efforts.
• Develop roadmaps and phased implementation plans.
• Partner with executives, department leaders, and cross-functional teams.
• Facilitate workshops and decision-making meetings.

Skills

Troubleshooting

Incident management

Root cause analysis

Communication

Stakeholder management

Process improvement

Education

Bachelor's degree in MIS/Business/IT

Tools

ServiceNow

Jira

PowerBI

Click-Up

Power Automate

Snipe-IT

Lansweeper

Bomgar

Intune

Job description

Universal Orlando Resort in Orlando, FL is seeking a Business Transformation Specialist to drive strategic initiatives, improve performance, and scale operations. The role partners with executives to design future-state processes and lead cross-functional efforts to implement change.

You will analyze current processes, build ROI models, develop roadmaps, manage stakeholder engagement, and ensure adoption of new ways of working. Strong communication and project-management skills are essential.