Strategic Training Lead – Financial Services

The Focus Federal Credit Union; Oklahoma City (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

The Focus Federal Credit Union is seeking a Corporate Trainer to develop and maintain the credit union's training program, aligning with strategic goals and delivering programs to staff both individually and in groups. You will oversee the annual training plan, budget, needs assessments, and program evaluations while collaborating across branches to enhance member service.

Five years of financial services training experience and strong leadership are essential, with occasional weekend hours as

Qualifications

• Five years of similar or related experience in the financial services industry.
• Knowledge of Teller, FSR and Loan functions.
• Bachelor's degree preferred.

Responsibilities

• Assist in the development and execution of the annual training plan and training budget.
• Budget and approve training expenses, determine staffing requirements, and analyze costs for creating programs versus importing programs.
• Develop and implement needs assessments and evaluate member surveys to determine new areas for training.
• Analyze training programs to determine effectiveness of programs.
• Communicate with all employees to ensure positive and clear understanding of credit union goals and direction, and products and services.
• Coordinate and provide direction for training staff.
• Develop, implement, and conduct on‑going training programs that support the growth and direction of the credit union.
• Develop and find professional, cost-effective training resources. Evaluate outsourced programs, and special projects as requested.
• Assist branch and administrative staff with operational training, certification program, and special projects as requested.
• Prepare training and resource manuals/procedures by identifying purpose; assemble and compose information for the manuals/procedures.
• Keep abreast of new technologies, training trends, and products and services of the credit union. Maintain knowledge of instructional technologies by attending seminars and reviewing professional publications. Establish professional networks and participate in professional training organizations.
• Other duties related to essential job functions to meet organizational needs.

Skills

Training design

Leadership

Communication

Financial services

Education

High school diploma or GED

Bachelor's degree preferred

Job description

The Focus Federal Credit Union is seeking a Corporate Trainer to develop and maintain the credit union's training program, aligning with strategic goals and delivering programs to staff both individually and in groups. You will oversee the annual training plan, budget, needs assessments, and program evaluations while collaborating across branches to enhance member service.

Five years of financial services training experience and strong leadership are essential, with occasional weekend hours as