Strategic Technical Project Manager - Client Relationships

Scope Labs; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Contract to hire

Job summary

Scope Labs is seeking a high-performing Technical Project Manager to lead client relationships end-to-end. You will own timelines, manage delivery, and translate complex tech concepts into business value for stakeholders at all levels.

Ideal candidates have 5+ years in client-facing roles, strong communication and organizational skills, and experience in B2B/B2C software or tech-adjacent services. This on-site NYC role offers a competitive package.

Qualifications

• 5+ years of client-facing experience in relationship management, account leadership, or project delivery roles.
• Strong communication and emotional intelligence, able to listen and adapt tone.
• Naturally builds trust through relationship-building behaviors and follow-through.
• Proactive problem solver who researches and resolves without defaulting to escalation.
• Highly organized and detail-oriented, keeps commitments visible.
• Composed under pressure, handles escalations calmly and solution-focused.
• Comfortable with confrontation, can push back professionally with clients.
• Strong written communication skills for Slack, meeting notes, and updates.
• Background in B2B/B2C software or tech-adjacent services with some technical fluency.
• Previous startup or agency experience and project management mindset.

Responsibilities

• Serve as the primary point of contact for client accounts—owning relationships, managing expectations, and proactively identifying needs.
• Translate complex technical concepts into clear, actionable business value for stakeholders at all levels.
• Lead project delivery from kickoff to completion: track timelines, manage deliverables, send timely updates, and ensure nothing falls through the cracks.
• Actively problem-solve client issues—dig into root causes, identify workarounds, and elevate only when deep technical input is truly needed.
• Manage competing priorities across multiple accounts while maintaining a calm, solutions-focused presence under pressure.
• Facilitate regular client meetings, retrospectives, and check-ins to foster trust and adapt delivery plans as needed.
• Maintain clear, detailed documentation of client conversations, action items, and evolving requirements.
• Collaborate cross-functionally with product, engineering, and design teams—filter and multiplier for internal productivity.
• Protect internal bandwidth by diplomatically managing client needs and de-escalating where necessary.

Skills

Client-facing experience

Communication skills

Relationship building

Problem solving

Organization

Technical fluency

Tools

Asana

Trello

Notion

Jira

Job description

Scope Labs is seeking a high-performing Technical Project Manager to lead client relationships end-to-end. You will own timelines, manage delivery, and translate complex tech concepts into business value for stakeholders at all levels.

Ideal candidates have 5+ years in client-facing roles, strong communication and organizational skills, and experience in B2B/B2C software or tech-adjacent services. This on-site NYC role offers a competitive package.