Strategic Technical Operations Leader: Scale & Delivery

Park Place Technologies; California (MO); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Profit sharing

Job summary

Park Place Technologies seeks a strategic Manager, Technical Operations to align technical operations with business priorities and customer outcomes. You will own performance, scalability, and continuous improvement across multiple teams, partnering with Product, Sales, and Supply Chain to translate demand into capacity and actionable plans.

You will drive KPIs, identify bottlenecks, and build systems for long-term capability and leadership development, while maintaining strong technical

Qualifications

• Bachelor’s degree in a technical discipline, operations, or business preferred (or equivalent experience)
• 5–8+ years of experience in technical operations, data center, or hardware lifecycle environments
• 2+ years of experience leading leaders (e.g., supervisors, team leads, or associate managers)
• Proven ability to improve performance metrics, and lead cross‑functional initiatives
• Strong business acumen with experience aligning operational execution to product strategy and customer outcomes
• Demonstrated success in capacity planning, workforce management, and operational forecasting
• Excellent communication and management skills, with the ability to influence at multiple levels of the organization
• Solid technical foundation in enterprise server, storage, and/or networking environments
• Industry certification preferred: CompTIA Server+, Cisco CCNA, VMware VCP, or equivalent enterprise IT credential

Responsibilities

• Own operational performance across one or more technical teams, ensuring alignment to company objectives, customer commitments, and product strategy
• Translate business demand, sales pipeline, and product initiatives into actionable operational plans, including staffing, capacity, and workflow design
• Establish and track KPIs across throughput, quality, efficiency, and delivery timelines
• Identify systemic risks, bottlenecks, and scaling challenges, and implement sustainable solutions that improve performance at a structural level
• Drive operational readiness for new product introductions, service offerings, or process changes
• Partner with Product to align operational capabilities with roadmaps, timelines, and customer requirements
• Collaborate with Sales and Support to ensure delivery commitments are realistic and met
• Represent Operations in planning discussions with data-driven insights
• Build relationships across departments to position Operations as a proactive partner
• Lead and develop Associate Technical Operations Managers and frontline leaders

Skills

Leadership Experience

Cross-Functional Collaboration

Strategic Planning

Data-Driven Decision Making

Capacity Planning

Operational Excellence

Staff Development

Communication Skills

Enterprise IT Knowledge

Forecasting

Education

Bachelor’s degree in a technical discipline, operations, or business preferred

Tools

CompTIA Server+

Cisco CCNA

VMware VCP

Job description

Park Place Technologies seeks a strategic Manager, Technical Operations to align technical operations with business priorities and customer outcomes. You will own performance, scalability, and continuous improvement across multiple teams, partnering with Product, Sales, and Supply Chain to translate demand into capacity and actionable plans.

You will drive KPIs, identify bottlenecks, and build systems for long-term capability and leadership development, while maintaining strong technical