Strategic Technical Communications Lead (SI/IT)

Lawrence Livermore National Laboratory; Livermore (CA); Hybrid; USD 96,000 - 141,000; Full time

Job summary

Lawrence Livermore National Laboratory (LLNL) seeks a Technical Communications Specialist to craft and manage technical content for the LivIT program, with a focus on AI-related services. The role blends in-person and remote work, collaborating with IT staff, project groups, and service owners to produce compelling knowledge articles, tutorials, and user education materials.

Responsibilities include translating complex technical concepts for diverse audiences, coordinating multi-contributor

Qualifications

• Translate complex scientific and technical information for a broad range of users through effective planning, development, organization and writing of content across multiple communication platforms, including web and digital media.
• Experience using effective professional writing and editing techniques for varied media, with comprehensive knowledge of technical language, usage, and style conventions.
• Advanced writing and editing skills with knowledge of style conventions, professional principles, and technical communication practices.
• Significant experience with Microsoft Office and Adobe software tools, particularly templates, charts, and presentation formats.
• Ability to secure and maintain a U.S. DOE Q-level security clearance, requiring U.S. citizenship.

Responsibilities

• Edit, organize, and develop technical and nontechnical content for web and other media platforms, including ServiceNow.
• Coordinate communications projects involving multiple contributors and iterative review.
• Translate complex technical information into accessible web copy, newsletters, tutorials, and knowledge articles.
• Coordinate and evaluate multiple concurrent projects; lead planning and status meetings.
• Deliver and evaluate user education sessions, demonstrations, tutorials, and other communication-based learning products.

Skills

Technical writing

Content development

Project coordination

Communication

Editorial skills

Education

Bachelor's degree in English

Equivalent experience

Tools

ServiceNow

Microsoft Office

Adobe Creative Suite

Job description

Lawrence Livermore National Laboratory (LLNL) seeks a Technical Communications Specialist to craft and manage technical content for the LivIT program, with a focus on AI-related services. The role blends in-person and remote work, collaborating with IT staff, project groups, and service owners to produce compelling knowledge articles, tutorials, and user education materials.

Responsibilities include translating complex technical concepts for diverse audiences, coordinating multi-contributor