Hybrid Tech Communications Specialist — Knowledge Base

Lawrence Livermore National Laboratory; Livermore (CA); Hybrid; USD 96,000 - 141,000; Full time

Benefits offered by this job

Hybrid work schedule

Flexible work from home days

Job summary

Lawrence Livermore National Laboratory (LLNL) seeks a Communications Specialist for the Livermore Information Technology Program. You will craft knowledge base articles, IT service communications, newsletters, and web content for technical and non-technical audiences.

The role sits in the Technical Information Department within the Business Directorate and reports to LivIT. The position offers a hybrid schedule with some days remote, working with service owners and project teams to deliver

Qualifications

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. Citizenship.
• Bachelor’s degree in English, communications, information technology, journalism, marketing, a scientific or technical discipline, or a related field; or an equivalent combination of education and experience in communications.
• Experience translating complex scientific and technical information for a broad range of users through effective planning, development, organization and writing of content across multiple communication platforms, including web and digital media.
• Experience using effective professional writing/editing techniques for a variety of media including comprehensive knowledge of technical language, usage, and style conventions.
• Advanced knowledge of and experience using style conventions, professional principles, and technical communication practices and standards.
• Strong interpersonal and customer service skills, including ability to work both independently and within a demanding team environment to meet tight deadlines while managing competing priorities.
• Significant understanding of costs, processes, timelines, and specifications involved in various technical communications projects.

Responsibilities

• Provide comprehensive writing and editing services for large and/or complex projects across web and other media platforms.
• Coordinate communications projects with service owners, business units, or project groups; develop styles for technical materials.
• Translate complex technical information into readable content for internal audiences.
• Coordinate and evaluate multiple projects with quick turnarounds and collaborate with contributors.
• Develop and implement project plans and schedules, leading planning and status meetings.
• Work with LLNL staff at all levels to support communications needs.
• Perform other duties as assigned.

Skills

Technical writing

Editing

Project management

Written communication

Interpersonal skills

Customer service

Education

Bachelor's degree in English, communications, information technology, journalism, marketing, or related field

Tools

ServiceNow

Microsoft Office

Adobe Creative Suite

Job description

Lawrence Livermore National Laboratory (LLNL) seeks a Communications Specialist for the Livermore Information Technology Program. You will craft knowledge base articles, IT service communications, newsletters, and web content for technical and non-technical audiences.

The role sits in the Technical Information Department within the Business Directorate and reports to LivIT. The position offers a hybrid schedule with some days remote, working with service owners and project teams to deliver