Strategic Technical Client Success Partner

Adrm; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

Job summary

ADRM is a leading physical security consulting firm delivering data-driven risk management for clients across Financial Services, Bio-Tech, Critical Infrastructure, Higher Education, and Technology & Cloud Infrastructure.

As a Technical Client Success Specialist, you will ensure a connected, responsive, and consistently excellent experience, coordinating priorities between clients and ADRM’s internal teams.

Qualifications

• 3+ years in client success, account management, or a similar client-facing role.
• Tech fluency with modern software and system integrations.
• Knowledge of APIs, relational databases and SQL, cloud environments.
• Experience with client portals, APIs, databases, and CRM tools.
• Bachelor’s degree or equivalent experience preferred.
• Experience with enterprise/global clients and multi-account management.

Responsibilities

• Serve as day-to-day contact for ADRM clients.
• Build relationships and understand client priorities.
• Coordinate communication between clients and ADRM teams.
• Maintain visibility into client requests and commitments.
• Schedule meetings, onboarding, and business reviews.
• Prepare meeting agendas and follow through on actions.
• Support onboarding and explain ADRM services and resources.
• Help clients use DEFENDER and other services as needed.
• Maintain accurate account information and meeting notes.
• Monitor client experience and surface concerns to leadership.
• Collaborate with Program Managers to keep clients informed.
• Identify new client needs and connect with ADRM resources.
• Support retention and growth through responsive service.

Skills

Client success

Account management

Technical fluency

APIs

SQL

CRM systems

Communication

Education

Bachelor's degree or equivalent experience

Tools

DEFENDER

CRM systems

Relational databases

Cloud/SaaS

Job description

ADRM is a leading physical security consulting firm delivering data-driven risk management for clients across Financial Services, Bio-Tech, Critical Infrastructure, Higher Education, and Technology & Cloud Infrastructure.

As a Technical Client Success Specialist, you will ensure a connected, responsive, and consistently excellent experience, coordinating priorities between clients and ADRM’s internal teams.