DSP Media Enablement Tech Account Manager

Amazon; New York (NY); On-site; USD 75,000 - 132,000; Full time

Job summary

Amazon Ads is seeking a Technical Account Manager for the Media Enablement Team in New York, focusing on advertiser experience on the DSP platform. You will surface patterns in support tickets, drive supply improvements, and partner with Product and Engineering to prevent issues proactively.

The role requires strong analytical ability, experience in digital advertising, and the ability to communicate supply-side capabilities to senior leaders.

Qualifications

• 5+ years in digital advertising or client-facing roles.
• Experience analyzing data to identify performance drivers.
• Experience in ecommerce or online advertising.
• Experience optimizing products/services based on client needs.

Responsibilities

• Understand advertiser goals and drive usage of Deals on the DSP platform with cross-functional teams.
• Analyze support ticket patterns and translate findings into data-driven recommendations to reduce time to resolution.
• Investigate supply issues with Solution Architects, Product Managers, and Engineering to enable timely fixes and long-term improvements.
• Provide training and operational support to internal teams, advertisers, and SSP/Publisher partners.
• Contribute to scalable playbooks and best practices to raise troubleshooting quality across the team.

Skills

Digital advertising

Data analysis

Client facing

E‑commerce advertising

Job description

Amazon Ads is seeking a Technical Account Manager for the Media Enablement Team in New York, focusing on advertiser experience on the DSP platform. You will surface patterns in support tickets, drive supply improvements, and partner with Product and Engineering to prevent issues proactively.

The role requires strong analytical ability, experience in digital advertising, and the ability to communicate supply-side capabilities to senior leaders.