Strategic Technical Account Manager

NICE; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

NICE is seeking a Technical Account Manager (TAM) to act as the trusted advisor for designated accounts, maintaining strategic relationships across client units and guiding post-implementation support to align with customer priorities.

You will be the primary interface between customers and NICE’s support organizations, managing escalations, driving issue resolution, and mentoring engineers while ensuring customer success and Day 2 readiness.

Qualifications

• Excellent organizational and communication skills.
• Strong ability to use facts and data to influence decisions.
• Ability to work with minimal guidance in time-critical environment.
• Willingness to travel occasionally if required.

Responsibilities

• Serve as primary interface between customers and NICE support teams.
• Escalation management and RCA/Best Practices to improve service quality.
• Mentor engineers and coach on platform configurations and best practices.
• Drive resolution and ensure Day 2 readiness for ongoing success.
• Act as back-up for Support Managers and liaison across teams.

Skills

Customer relationship

Escalation management

Mentoring

Communication

Problem solving

Job description

NICE is seeking a Technical Account Manager (TAM) to act as the trusted advisor for designated accounts, maintaining strategic relationships across client units and guiding post-implementation support to align with customer priorities.

You will be the primary interface between customers and NICE’s support organizations, managing escalations, driving issue resolution, and mentoring engineers while ensuring customer success and Day 2 readiness.