Strategic Tech Ops & Service Excellence Leader

ASU Enterprise Partners

Scottsdale (AZ)

On-site

USD 180,000 - 260,000

Full time

14 days+

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Benefits offered by this job

Hybrid work schedule

Medical, dental, and vision insurance

401(k) plan with matching

Vacation time (22 days)

Holidays (11)

Parental leave

Tuition reductions

Professional development support

$30 bi-weekly cell phone reimbursement

Job summary

ASU Enterprise Partners seeks a Senior Director, Technology Operations & Service Excellence to lead strategy and continuous improvement of enterprise tech support and infrastructure services, enabling productivity for a global workforce.

The role builds trusted executive relationships, modernizes service delivery, and advances platform reliability with cloud, data, and security partnerships, while fostering a high-performing, customer-focused team.

Qualifications

10+ years of progressive leadership experience in technology operations, infrastructure, engineering, or enterprise support services.
5+ years leading large-scale, customer-focused service organizations, including distributed or hybrid workforces.
Experience managing complex infrastructure environments across cloud platforms (Microsoft Fabric, Google Cloud, Azure, AWS).
Bachelor’s degree in information technology, computer science, engineering, or related field; equivalent experience accepted.
Master’s degree preferred in information systems, business administration, or related field.

Responsibilities

Lead ASUEP Service Center delivering high-quality technology support for 400+ employees with strong customer focus.
Define and execute a unified service strategy integrating platform support, infrastructure, and engineering.
Establish and monitor service performance metrics, SLAs, and continuous improvement.
Oversee enterprise infrastructure, networking, and cloud environments; ensure reliability and scalability.
Partner with cybersecurity leadership to ensure secure platforms and environments.
Lead engineering and cloud operations teams for system performance and modernization.
Drive cloud optimization, cost management, and scalable architecture design.
Establish roadmaps for enterprise service management, knowledge and ticket workflows.
Mentor and develop teams, promote accountability, and drive customer-excellence culture.