Strategic Tech & Business Systems Manager

Notch Mechanical; Chicopee (MA); On-site; USD 95,000 - 150,000; Full time

Job summary

Notch Mechanical is seeking a Business Systems and Technology Manager to lead software and business process improvements across office and field operations. You will coordinate technology services with the MSP, administer key business applications, and support user needs to drive efficiency.

You will bridge business operations and technology, manage Salesforce, Sage 100 Contractor, and Microsoft 365, while guiding vendor relationships and project initiatives.

Qualifications

• Bachelor's degree in IT, BIS, CS, MIS, or related field preferred.
• 5+ years supporting business applications and technology systems.
• Experience administering CRM/ERP or business software platforms.
• Experience managing software implementations or business process improvements.
• Experience end-user technical support; coordination with external IT providers preferred.

Responsibilities

• Serve as primary administrator and power user for Salesforce, Sage 100 Contractor, Microsoft 365, and other business applications.
• Manage user accounts, security roles, permissions, workflows, reports, dashboards, and configuration settings within approved authority levels.
• Provide day-to-day application support and troubleshooting.
• Coordinate software upgrades, testing, and deployment activities.
• Maintain system documentation, procedures, and user guides.
• Work with business leaders to identify opportunities for process improvement and automation.

Skills

Project management

Business process analysis

Communication skills

Training skills

Customer service mindset

Multitasking

Education

Bachelor's degree in Information Technology, Business Information Systems, Computer Science, MIS, or related field

Tools

Salesforce

Sage 100 Contractor

Microsoft 365

Power BI

Job description

Notch Mechanical is seeking a Business Systems and Technology Manager to lead software and business process improvements across office and field operations. You will coordinate technology services with the MSP, administer key business applications, and support user needs to drive efficiency.

You will bridge business operations and technology, manage Salesforce, Sage 100 Contractor, and Microsoft 365, while guiding vendor relationships and project initiatives.