Strategic Team Member Relations Manager

Virgin Hotels; Las Vegas (NV); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Virgin Hotels Las Vegas seeks a Manager of Team Member Relations to ensure fair treatment, interpret policies, mediate conflicts, and coach leaders to improve performance across the resort. The role focuses on CBA compliance, grievances, and investigations, with collaboration across property leaders and union partners.

Candidates should bring extensive Employee Relations/HR experience, strong communication, and the ability to handle sensitive issues while maintaining confidentiality.

Qualifications

• High School Diploma or equivalent required
• Minimum 5 years' experience in Employee Relations/Human Resources or resort supervisory role
• Strong knowledge of National Labor Relations Act, Equal Employment Opportunity, ADA, and FLSA
• Consulting skills with leadership, organizational, analytical, communication, project management, problem-solving and decision-making abilities
• Excellent communication (verbal and written) and interpersonal skills
• Ability to handle multiple complex and emotional issues
• Experience interpreting company policies and procedures and implementing HR programs

Responsibilities

• Create positive relationships with property leaders and union partners to ensure CBAs are followed
• Conduct team member investigations including suspensions and harassment or discrimination complaints
• Plan and manage Board of Review processes
• Manage grievance process, conduct interviews and maintain documentation
• Assist with interpretation of policies and procedures and contribute to HR policy development
• Lead leadership skip-level and focus group meetings to assess organizational health
• Provide guidance to leaders to address employee feedback and develop action plans
• Respond to inquiries from labor law entities and conduct exit interviews to identify trends
• Support restructuring and layoffs following Decker method as needed
• Perform other job-related duties as required

Job description

Virgin Hotels Las Vegas seeks a Manager of Team Member Relations to ensure fair treatment, interpret policies, mediate conflicts, and coach leaders to improve performance across the resort. The role focuses on CBA compliance, grievances, and investigations, with collaboration across property leaders and union partners.

Candidates should bring extensive Employee Relations/HR experience, strong communication, and the ability to handle sensitive issues while maintaining confidentiality.