Manager of Team Member Relations

Virgin Hotels; Las Vegas (NV); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Virgin Hotels Las Vegas seeks a Manager of Team Member Relations to ensure fair treatment, interpret policies, mediate conflicts, and coach leaders to improve performance across the resort. The role focuses on CBA compliance, grievances, and investigations, with collaboration across property leaders and union partners.

Candidates should bring extensive Employee Relations/HR experience, strong communication, and the ability to handle sensitive issues while maintaining confidentiality.

Qualifications

• High School Diploma or equivalent required
• Minimum 5 years' experience in Employee Relations/Human Resources or resort supervisory role
• Strong knowledge of National Labor Relations Act, Equal Employment Opportunity, ADA, and FLSA
• Consulting skills with leadership, organizational, analytical, communication, project management, problem-solving and decision-making abilities
• Excellent communication (verbal and written) and interpersonal skills
• Ability to handle multiple complex and emotional issues
• Experience interpreting company policies and procedures and implementing HR programs

Responsibilities

• Create positive relationships with property leaders and union partners to ensure CBAs are followed
• Conduct team member investigations including suspensions and harassment or discrimination complaints
• Plan and manage Board of Review processes
• Manage grievance process, conduct interviews and maintain documentation
• Assist with interpretation of policies and procedures and contribute to HR policy development
• Lead leadership skip-level and focus group meetings to assess organizational health
• Provide guidance to leaders to address employee feedback and develop action plans
• Respond to inquiries from labor law entities and conduct exit interviews to identify trends
• Support restructuring and layoffs following Decker method as needed
• Perform other job-related duties as required

Job description

The Manager of Team Member Relations will be responsible for ensuring fair and consistent treatment of all employees as well as interpreting and ensuring consistent policy application, mediating conflicts, coaching, and counseling to improve relationships and performance across the resort. This position will be a subject matter expert of the Culinary CBA managing all aspects including but not limited to grievances, and arbitrations.

Requirements

THE NITTY-GRITTY (The Essential Job Duties):

This role will work closely with the Director Team Member Relations to:

• Create a positive relationship with all property leaders and union partners, ensuring that CBAs are followed appropriately
• Conduct all team member investigations including suspension pending investigations, harassment, discrimination, and retaliation complaints
• Plan, conduct, and manage all aspects of the Board of the Review process
• Manage the grievance process, including facilitating the interviews and managing documentation
  
  • Ability to handle complex and emotional issues while maintaining confidentiality
  • Assist management and staff members with the interpretation of company policies/procedures/practices
  • Assist with the design and execution of human resources policies and procedures
  • Partner with operational leaders on leadership skip-level meetings, and employee focus group meetings to conduct regular organizational health assessments
  • Consult, support, and provide guidance to leaders to develop action plans to address employee feedback
  • Responsible for conducting team member investigations and responding to inquiries from various federal and state labor law entities
  • Facilitate the exit interview process by conducting interviews and identifying trends or action items needed to enhance culture
  • Ability to expertly perform the Decker method when restructuring and/or layoffs must occur
  • Perform other job-related duties as requested

  WHAT IT TAKES (The Qualities We Look For)

  • Great team player with the ability to create excellent working relationships across the group. A collaborative approach with all departments
  • Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
  • Strong communication and presentation skills at all levels of management
  • Creativity and innovation are essential
  • Ability to think outside the box and approach all issues with a completely fresh approach
  • Ability to anticipate needs and over-deliver wherever possible
  • Candidates must think on their feet and use their initiative to solve problems and deliver solutions
  • Excellent team member relations, communication, presentation, and organization skills of utmost importance
  • Able to change direction and work on multiple project aspects at once
  • Enthusiastic, passionate, able to inspire and bring out the best in others
  • Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant customer service

  MUST HAVE'S

  • High School Diploma or equivalent required preferred
  • Minimum 5 year's experience in Employee Relations/ Human Resources or Resort supervisory experience relating to exposure to counseling applications/policy and procedure development/training
  • General knowledge of all areas of Human Resources including knowledge of the National Labor Relations Act, Equal Employment, Affir
  • Consulting skills required, strong leadership, organizational, analytical, communication (verbal and written) project management, problem-solving, and decision-making skills.
  • Thorough knowledge of employment-related laws including Civil Rights, EEO, ADA, and FLSA.
  • Strong organizational, analytical, and communication (verbal and written) skills are required
  • Ability to handle multiple complex and emotional issues

  WOULD BE NICE TO HAVE'S

  • Previous Human Resources Employee Relations/Labor Relations experience

  THE WORKING CONDITIONS

  • Working both independently and interdependently depending on work tasks, projects, and special initiatives
  • Possibly experience job-related stress due to tight deadlines, demands, and crisis management
  • Able to sit for extended periods
  • Exposure to computer monitors and 'blue' light conditions
  • Frequent bending, stooping, and reaching
  • Able to lift up to 50 pounds
  • Virgin Hotels Las Vegas is a pet-friendly hotel. Team members may be exposed to pet dander at any given time

  VALUABLE TRAITS

  • 50% logical / 50% creative / 100% AWESOME
  • Enjoy working with a team and alone as the situation dictates.
  • Adaptive, Flexible!
  • Embody "great attitude."
  • Evoke inspiration in those around you and encourage them to create their best work
  • Results-oriented
  • Unwavering integrity and endless work ethic
  • Appreciate constructive feedback, as well as graciously providing the same
  • Tenacious and self-motivated

  *Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*