Strategic Systems Analyst for Utilities

City-of-Riverside; Riverside (CA); On-site; USD 80,000 - 105,000; Full time

Job summary

The City of Riverside is seeking a Business Systems Analyst in the Administration Business Systems Division. This role requires performing complex testing, system analysis, and user support for implementing computer systems across departments.

Minimum education includes a bachelor’s degree in a related field and 3 years of automated system implementation experience, with a master’s option substituting for one year. Strong analytical and reporting skills are essential.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Public Administration, or related field.
• Three (3) years of responsible experience in automated system implementation including IT, customer service, billing, financial and cost analysis, policy development or project management.
• A Master’s degree in a related area may substitute for one year of the required experience.

Responsibilities

• Perform complex system testing, user documentation and implementation of added systems features.
• Perform system analysis for large and complex projects; test and recommend system solutions.
• Communicate with, and provide highly responsible support to, system users.
• Perform procedural audits on business systems of large scope and complexity; identify areas for improved efficiency.
• Analyze and troubleshoot complex system problems/solutions.
• Define and conduct necessary advanced user system training.
• Prepare and design complex and technical system generated reports.

Skills

System testing

System analysis

Troubleshooting

Reporting

Training users

Education

Bachelor’s degree in Information Systems/CS/Business/Public Admin

Master’s degree substitution for experience

Tools

Customer Information System (CIS)

Helpdesk ticketing systems

Job description

The City of Riverside is seeking a Business Systems Analyst in the Administration Business Systems Division. This role requires performing complex testing, system analysis, and user support for implementing computer systems across departments.

Minimum education includes a bachelor’s degree in a related field and 3 years of automated system implementation experience, with a master’s option substituting for one year. Strong analytical and reporting skills are essential.