Strategic Symitar EASE Consultant (Remote)

Jack Henry & Associates, Inc.; Springfield (MO); Remote; USD 110,000 - 140,000; Full time

Job summary

Jack Henry & Associates, Inc. seeks a Business Consultant to provide specialized Symitar EASE services to larger-asset clients, bridging standard support and advanced assistance.

This remote role requires living within about 70 miles of an office in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO. You will serve as the primary client advisor for processing, data center, and complex technical needs, coordinate integrations with

Qualifications

• Minimum of 5 years in financial institution back-office environments or FinTech.
• Must also be available to work one on-call shift per calendar year
• Excellent communication and stakeholder-management abilities

Responsibilities

• Serve as the primary contact and trusted advisor for clients' processing, data center, and complex technical needs.
• Coordinate client and vendor integrations with the EASE Data Center.
• Lead regular client calls, review strategic plans, and align Jack Henry resources for projects, testing, training, and deployment.
• Provide status updates, monitor cases, and support escalations with the Customer Relationship Manager.
• Identify process improvements and future client needs, document solution approaches, and communicate opportunities to the sales team.

Job description

Jack Henry & Associates, Inc. seeks a Business Consultant to provide specialized Symitar EASE services to larger-asset clients, bridging standard support and advanced assistance.

This remote role requires living within about 70 miles of an office in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO. You will serve as the primary client advisor for processing, data center, and complex technical needs, coordinate integrations with