Strategic Student Financial Aid Advisor

High Point University; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

High Point University is seeking a Student Financial Planning Counselor to assist current and prospective students and families with all financial aid matters, including federal, state, private and institutional loans, grants, and scholarships, from acceptance to graduation while complying with regulations and policies.

The role requires at least two years of financial aid processing experience or a bachelor’s degree in business, human services, or counseling, plus knowledge of federal and state

Qualifications

• Minimum two years of experience involving financial aid processing or Bachelor’s degree in business, human service, or counseling.
• Experience using Ellucian’s Colleague and/or Oracle preferred.
• Knowledge of federal and state financial aid regulations and institutional policies.
• Knowledge of the various types of financial aid available.
• Ability to analyze and interpret financial information in a wide variety of situations.
• Ability to exercise independent thought and judgment in difficult and/or complex situations with little to no supervision and under tight deadlines.
• Knowledge of integrated computer systems and web-based technology.
• Effective oral and written communication skills.
• Strong interpersonal skills and the ability to work effectively with internal and external customers.
• Ability to appropriately handle highly sensitive, confidential family financial information.

Responsibilities

• Counsels students and parents on all financial aid matters.
• Completes federal verification and resolves required ISIR comment codes according to federal regulations.
• Awards federal, state, private and institutional loans, grants, and scholarships according to regulations and policies.
• Analyzes each family situation, determines available aid options, and explains options to the family.
• Manages interactions and the financial aid process for assigned population of prospective and current students and their families.
• Resolves inquiries and problems that may arise during the financial aid process.
• Determines award adjustments within guidelines and documents decisions in student files.
• Processes all Parent PLUS requests and outside scholarships for assigned population.
• Maintains positive work atmosphere through effective communication with students, families, faculty, SFP team, and managers.
• Timely completion of awarding, return calls, and emails.
• Participates in institutional events as needed, including nights and weekends.
• Other duties and special projects as assigned by SFP management team.

Skills

Financial aid processing

Federal financial aid regulations

Interpreting financial information

Communication skills

Interpersonal skills

Confidential information handling

Independent decision making

Education

Bachelor’s degree in business, human services, or counseling

Tools

Ellucian Colleague

Oracle

Job description

High Point University is seeking a Student Financial Planning Counselor to assist current and prospective students and families with all financial aid matters, including federal, state, private and institutional loans, grants, and scholarships, from acceptance to graduation while complying with regulations and policies.

The role requires at least two years of financial aid processing experience or a bachelor’s degree in business, human services, or counseling, plus knowledge of federal and state