Strategic Solutions Delivery Lead

HCL Technologies Limited; San Jose (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

HCL Technologies Limited is seeking an experienced Solutions Manager to provide end-to-end delivery leadership for a strategic customer account spanning SAP and non-SAP enterprise applications, AMS, transformation, cloud, integration, automation and AI-led initiatives.

The role will own delivery excellence, customer satisfaction and financial performance while partnering with customer and HCLTech leadership to support account growth.

Qualifications

• 15+ years of enterprise IT experience in account delivery or program leadership.
• Proven large-scale AMS/Production Support and transformation program leadership.
• Strong knowledge of SAP ECC, SAP S/4HANA and SAP transformation.
• Experience with SAP Activate, ITIL, Agile/SAFe, DevOps.
• Experience managing global teams, multi-vendor environments, and budgets.

Responsibilities

• Own end-to-end account delivery across SAP and non-SAP applications.
• Lead Run, Maintain, Enhance and Transform services.
• Govern complex enterprise landscapes across SAP and non-SAP platforms.
• Drive SLA/KPI performance and incident management.
• Lead S/4HANA transformation, cloud migration, and modernization.
• Establish program and account governance with executive oversight.
• Partner with Account/Sales for transformation opportunities and growth.
• Lead globally distributed onshore/offshore teams.
• Manage delivery financials and budgets.
• Collaborate with customer CIO/IT and business leadership.

Skills

Account Delivery

Program Delivery

AMS/Production

SAP S/4HANA

Cloud & Integration

Team Leadership

Financial Mgmt

Executive Stakeholders

Automation GenAI

Tools

Salesforce

ServiceNow

Workday

OpenText

Oracle

Job description

HCL Technologies Limited is seeking an experienced Solutions Manager to provide end-to-end delivery leadership for a strategic customer account spanning SAP and non-SAP enterprise applications, AMS, transformation, cloud, integration, automation and AI-led initiatives.

The role will own delivery excellence, customer satisfaction and financial performance while partnering with customer and HCLTech leadership to support account growth.