Portfolio Delivery Director

HCL Technologies Limited; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

HCL Technologies Limited is seeking a Portfolio Delivery Director to oversee large IT service delivery programs for major accounts. The role focuses on governance, CSAT, and delivery excellence across applications, modernization, data & AI, cloud, and infrastructure initiatives.

The candidate should possess extensive experience in program management, client relationships, and cross-functional leadership to drive business outcomes and referenceability with CXO-level stakeholders.

Qualifications

• 20+ years experience in IT service delivery for large accounts with distributed teams.
• Extensive experience leading programs such as Application Support, Development, Modernization & Transformation.
• Experience with Enterprise Applications, Data & AI, Cloud Applications and infrastructure programs.

Responsibilities

• Ensure high quality delivery, operations, CSAT and governance with the client.
• Drive delivery governance and an enabling operating environment.
• Partner with account teams for growth planning and customer engagement.
• Lead business reviews and ensure customer visits translate to additional business.
• Manage portfolio of projects to optimize cost, margin and delivery quality.

Skills

IT service delivery management

Program management

Client relationship management

Governance & CSAT

Team leadership

Tools

SAP

Salesforce

ServiceNow

Workday

Job description

Career Opportunities: Portfolio Delivery Director (184016)

Requisition ID184016-Posted10/21/2026

• 20+ years experience in Managing IT Service delivery for large customer account’s (100 Mn+ revenue) with distributed teams
• Should have extensive experience in managing various programs like Application Support, Application Development, Modernization & Transformation programs, Enterprise Applications (like SAP, Salesforce, ServiceNow, Workday, etc..), Data & AI , Cloud Applications.
• Should have extensive experience in managing Infrastructure support and maintenance programs

Role / Responsibilities:

• To ensure high quality delivery| operations and CSAT and overall governance
• To ensure Delivery Governance through creating a facilitative operating environment
• To partner with Account management teams for business growth planning
• To drive relationship with the customer and other internal stakeholders.
• To leverage practice propositions and initiatives to add value to the client
• To lead the business review meeting with the customer and to ensure that customer visits by the client result in generation of additional business for HCL.
• To drive the portfolio of projects/program for an identified client through optimum mix of resource within the given cost and margin and provide customer satisfaction that complies with the quality and delivery parameters
• To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of time| cost and quality are met
• To support business development activities to source further business from the existing client
• To ensure customer engagement / satisfaction and referenceability
• To guide, manage, develop and engage the team
• To anchor process improvement/compliance and other organizational initiative
• Monitor delivery performance, KPIs, SLAs, and ensure compliance with organizational standards
• Identify, manage, and elevate risks/issues for seamless execution
• Act as the primary point of contact for client leadership, ensuring strong engagement and satisfaction.
• Manage relationships with CXO-level and senior stakeholders, acting as a trusted advisor
• Ensure customer satisfaction and referenceability through delivery excellence
• Identify opportunities for new deals, upselling, and service expansion
• Collaborate with sales and presales teams for solutioning and proposals

Key Responsibilities

1. To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of time, cost and quality are met
2. To ensure business results including assistance in Project acquisition from Bid defense and Contract/Proposal review perspective
3. To liaise with HR for recruitment / resourcing and guide and develop the team for better performance and retention
4. To ensure customer engagement / satisfaction and referencability
5. To anchor process improvement/compliance and other organizational initiatives