Strategic Social Media Channel Manager

Capital One; New York (NY); Hybrid; USD 166,000 - 189,000; Full time

Job summary

Capital One is seeking an experienced Manager, Channel Manager: Social Media to oversee strategy and execution of our social media funnel. The role involves broad stakeholder collaboration, hands-on editing, and strong organizational skills in a fast-paced environment.

The ideal candidate brings leadership in social media across large organizations, expertise in Sprinklr, and a track record of developing editorial frameworks and content calendars.

Qualifications

• Bachelor's Degree or Military Experience.
• At least 5 years of experience within an agency or client-side handling social media strategy, with experience managing social media channels.

Responsibilities

• Develop and execute channel strategy, including platform plans and content pillars.
• Lead ideation, hooks, pacing, captions, and asset selection; provide actionable feedback on complex work.
• Manage the calendar balancing brand storytelling with events and partnerships.
• Coordinate reviews, secure sign-offs, and maintain approvals before publication.
• Measure performance, interpret dashboards, and drive improvements to creative and publishing.

Skills

Social media strategy

Stakeholder management

Content planning

Editorial judgment

Strong writing

Education

Bachelor's Degree or Military Experience

Master's degree in marketing or business

Job description

Capital One is seeking an experienced Manager, Channel Manager: Social Media to oversee strategy and execution of our social media funnel. The role involves broad stakeholder collaboration, hands-on editing, and strong organizational skills in a fast-paced environment.

The ideal candidate brings leadership in social media across large organizations, expertise in Sprinklr, and a track record of developing editorial frameworks and content calendars.