Strategic SMB Solutions Specialist

Apple; Berkeley (CA); On-site; USD 98,085,000 - 135,275,000; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock programs

Tuition reimbursement

Relocation assistance

Discounted products and services

Job summary

Apple Retail is where the best of Apple comes together. As a Business Pro, you’re part of a team that’s passionate about helping businesses succeed.

The Business Pro develops and grows relationships with high-potential business customers, and builds loyalty by maintaining those relationships. You have strong business and sales acumen, and knowledge of Apple products and services, key Small Medium Business (SMB) industries, business challenges, and trends in your local community.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in your work location, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have extensive business solutions experience with Apple products and services.
• Be proficient in the local language, both written and spoken (sign language supported).

Responsibilities

• Establish and engage business customers by showcasing our technology and solutions to enhance their businesses.
• Proactively engage with and provide excellent customer service to Apple Retail Business customers, identifying needs and opportunities.
• Serve as the go-to expert on business solutions, and mentor the team on customer needs and solutions.
• Collaborate in business sessions, briefings, workshops, and events to fit customers’ business needs.
• Strategize, plan, and forecast business performance through account management and CRM tools.

Job description

Apple Retail is where the best of Apple comes together. As a Business Pro, you’re part of a team that’s passionate about helping businesses succeed.

The Business Pro develops and grows relationships with high-potential business customers, and builds loyalty by maintaining those relationships. You have strong business and sales acumen, and knowledge of Apple products and services, key Small Medium Business (SMB) industries, business challenges, and trends in your local community.