Strategic Client Success Lead — Enterprise Accounts

Doctor on Demand; United States; A distancia; USD 128.000 - 167.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus

Equity

Remote-first culture

401(k) savings plan

Medical, vision, and dental coverage

PTO and Discretionary Time Off

Parental leave

WFH reimbursement

Descripción de la vacante

Included Health is seeking a Client Success Principal to own a portfolio of enterprise clients, driving retention, upsell, and strong NPS results. You will act as a trusted advisor, aligning client strategy with IH services and demonstrating ROI across their organization.

Responsibilities include managing client relationships, developing measurable goals, executing retention plans, driving member engagement and marketing alignment, conducting business reviews, and supporting renewals and

Formación

• 7+ years client success experience serving mid to large enterprise clients.
• Corporate experience in navigator, digital health, carrier, consultant, or population health management.
• Deep understanding of the employer benefit landscape and decision makers.
• Executive-level communication that conveys value and handles difficult conversations.
• Ability to collaborate across functions to meet contractual commitments and results.
• Proven ability to analyze data and derive insights that drive client value.
• Travel up to 25%.

Responsabilidades

• Manage a portfolio of complex clients, reselling IH services and identifying upsell opportunities.
• Develop and align client strategy with measurable goals and desired business outcomes.
• Create and maintain Retention and Upsell plans, driving client health and ROI.

Conocimientos

Client success

Enterprise accounts

Executive communication

Data analysis

Cross-functional collaboration

Relationship building

Travel readiness

Descripción del empleo

Included Health is seeking a Client Success Principal to own a portfolio of enterprise clients, driving retention, upsell, and strong NPS results. You will act as a trusted advisor, aligning client strategy with IH services and demonstrating ROI across their organization.

Responsibilities include managing client relationships, developing measurable goals, executing retention plans, driving member engagement and marketing alignment, conducting business reviews, and supporting renewals and