Strategic Service Training & Analytics Leader

Daimler Truck North America; High Point (NC); On-site; USD 100,000 - 133,000; Full time

Benefits offered by this job

Annual bonus program

401k company match

Paid vacation

13+ holidays

Paid parental leave

Healthcare plans

Tuition assistance

Job summary

Daimler Truck North America in High Point, NC seeks a Manager, Service Training & Performance Analytics to strengthen service capabilities and improve dealer and customer support through technical training, data analysis, and program management. The role also oversees LMS, dealer performance reporting, and compliance initiatives.

Responsibilities include designing training for Direct Sales fleet customers, EV service readiness, and Freightliner dealer support, plus developing dashboards to drive

Qualifications

• Bachelor’s degree in business, analytics, engineering, automotive technology, or related field.
• 3–5 years of relevant experience, or 7 years in lieu of a degree.
• Experience developing and delivering technical training to customers, dealers, technicians, or fleet-maintenance personnel.

Responsibilities

• Design, coordinate, and deliver technical service-training programs for Direct Sales fleet customers, including EV service readiness.
• Assess training needs and develop onboarding, refresher, and advanced technical-learning pathways.
• Create and maintain instructor-led and digital training materials, job aids, modules, and e-learning content.
• Coordinate training schedules, facilities, instructors, equipment, vehicles, materials, and related logistics.
• Measure training effectiveness and use feedback to improve programs.
• Ensure training aligns with objectives, policies, regulations, and quality standards.
• Establish and monitor KPIs with data analysis and reporting to drive improvements.
• Develop dashboards and recurring performance reports for leadership.

Skills

Training design

Data analysis

Program management

Cross‑functional collaboration

LMS administration

EV service knowledge

Customer training

Education

Bachelor’s degree in business/analytics/engineering/automotive technology

Tools

Power BI

Excel

CRM systems

Job description

Daimler Truck North America in High Point, NC seeks a Manager, Service Training & Performance Analytics to strengthen service capabilities and improve dealer and customer support through technical training, data analysis, and program management. The role also oversees LMS, dealer performance reporting, and compliance initiatives.

Responsibilities include designing training for Direct Sales fleet customers, EV service readiness, and Freightliner dealer support, plus developing dashboards to drive