Strategic Service Line Operations Lead

Sorren, Inc.; Madison (WI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision coverage

401(k) retirement savings plan

Paid holidays including winter break

Parental leave

Job summary

Sorren, Inc. in Madison, WI is seeking an organized Operations/Administrative Coordinator to support partners, directors, and cross‑functional teams. You’ll manage scheduling, reporting, client service, and project tracking, helping improve processes and workflows across the firm.

The role emphasizes clear communication, attention to detail, and proactive problem solving. You’ll contribute to onboarding, training logistics, and team events, supporting a balanced, growth‑oriented workplace.

Qualifications

• Experience in operations, project coordination, or administrative roles.

Responsibilities

• Coordinate department workflows, projects, and administrative functions to ensure timelines, deliverables, and priorities are met.
• Support the partners and directors with scheduling, reporting, client service, and tracking of key initiatives such as process improvement, technology adoption, and resource planning.
• Maintain accurate and organized records, department documentation, and data within internal systems.
• Collaborate with administrative and operations teams to streamline cross-departmental communication and resolve operational challenges quickly.
• Support onboarding and training logistics for new hires helping to ensure employees have the tools and resources they need to succeed.
• Contribute to the firm’s culture by helping plan team meetings, events, and communications that strengthen connection and engagement.
• Identify opportunities to improve workflows and administrative processes and provide recommendations to service line leadership.
• Provide guidance and support to Service Line Administrators and administrative team members, sharing best practices and helping ensure consistent execution of processes.
• Perform other duties and display flexibility to take on a variety of responsibilities assigned by firm leadership.

Job description

Sorren, Inc. in Madison, WI is seeking an organized Operations/Administrative Coordinator to support partners, directors, and cross‑functional teams. You’ll manage scheduling, reporting, client service, and project tracking, helping improve processes and workflows across the firm.

The role emphasizes clear communication, attention to detail, and proactive problem solving. You’ll contribute to onboarding, training logistics, and team events, supporting a balanced, growth‑oriented workplace.