Strategic Service Dispatch & Scheduling Coordinator

AmeriGas; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

AmeriGas Propane, Inc. is seeking a Service Coordinator to oversee daily dispatch and optimization of Service Technicians across supported locations. You will partner with District Operations and the customer experience team to ensure efficient technician utilization and service revenue targets.

The role requires a data-driven mindset, strong communication, and proficiency with Microsoft Office. You will lead weekly planning meetings and help translate insights into actionable scheduling

Qualifications

• 3 years' experience in service technician scheduling and/or logistics.
• High School diploma required
• Propane experience a plus
• Multi-location scheduling experience preferred

Responsibilities

• Build efficient service schedules for technicians in supported locations while adhering to the service standard operating procedures.
• Partner with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets.
• Emergency dispatching - Coordinate ETA with Drivers/Service Technicians and Customers
• Work with District Operations to incorporate local knowledge to increase scheduling optimization
• Reschedule any required work from the previous day and change or make additions to the schedule as needed due to varying conditions
• Review district dashboard and service health check daily - identify aging open service orders, upcoming PFI, and recertifications' and ensure work is scheduled.
• Lead weekly District Service Planner meetings with district management. Make recommendations to maximize staffing, delivery, and service efficiencies.
• Work with District Operations to prioritize, schedule or eliminate aging open work orders
• Work with District Operations to ensure data collation and service work is posted daily
• Follow up on work that remains outstanding in service order pool and in CRM
• Partner with Delivery Coordinator to ensure timely response for emergencies and execution of service and delivery related tasks as necessary

Skills

Technician routing/dispatching

Interpersonal skills

Customer service

Analytical skills

Communication skills

Time management

Education

High School diploma

Tools

PowerPoint

Word

Excel

Microsoft Office

Job description

AmeriGas Propane, Inc. is seeking a Service Coordinator to oversee daily dispatch and optimization of Service Technicians across supported locations. You will partner with District Operations and the customer experience team to ensure efficient technician utilization and service revenue targets.

The role requires a data-driven mindset, strong communication, and proficiency with Microsoft Office. You will lead weekly planning meetings and help translate insights into actionable scheduling