Senior Service Designer, Federal IT Strategy Lead

Service Design Jobs; Baltimore (MD); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Steampunk seeks a Senior Service Designer to direct the human-centered design practice behind a large federal IT strategy and modernization advisory program, leading the initial strategy engagement and setting standards across workstreams.

Responsibilities include facilitating discovery with CIO leaders, building maps and artifacts, and delivering executive-facing metrics and reports. Local to Baltimore with on-site client presence is required.

Formación

• U.S. government security clearance (ability to obtain and maintain)
• Bachelor's degree and 12+ years total experience in HCD or strategy consulting
• 10+ years leading human-centered design or strategy engagements with executive facilitation
• Experience building stakeholder maps, personas, and strategy artifacts
• Strong executive-level reporting and communication skills
• Willingness to be on client site at least 2 days a week in Baltimore

Responsabilidades

• Facilitate HCD-led discovery with client CIO leadership and stakeholders to develop an initial IT strategy
• Develop and maintain a baselined Strategy Implementation Plan
• Build ecosystem maps, personas, and a living stakeholder map to ground strategy in evidence
• Lead co-creation sessions with client leadership so strategy pillars and investment-alignment criteria are jointly owned
• Define, track, and report outcome metrics that measure strategy execution and stakeholder-facing service delivery
• Plan and execute high-visibility strategy launch and engagement events
• Deliver monthly portfolio status reports, quarterly performance reports with root cause analysis, semi-annual strategic assessments, and an Annual Value Delivery Assessment
• Set practice standards for HCD/design methodology across the program’s communications, workforce, and training workstreams
• Lead and mentor the design, communications, workforce, and change-management practitioners assigned to the program

Conocimientos

Executive facilitation

Stakeholder maps

Personas

Strategy artifacts

Agile delivery

Leadership

Communication

Baltimore local

Educación

Bachelor's degree

Descripción del empleo

Steampunk seeks a Senior Service Designer to direct the human-centered design practice behind a large federal IT strategy and modernization advisory program, leading the initial strategy engagement and setting standards across workstreams.

Responsibilities include facilitating discovery with CIO leaders, building maps and artifacts, and delivering executive-facing metrics and reports. Local to Baltimore with on-site client presence is required.