Strategic Service Design Architect

NTT DATA, Inc.; Indianapolis (IN); On-site; USD 120,000 - 170,000; Full time

Job summary

NTT DATA, Inc. is seeking a Senior Service Design Architect to translate business strategy into sustainable, scalable service offers. You will collaborate with Sales, Delivery, Platform, and clients to ensure designs meet real needs across a global marketplace.

Responsibilities include prototyping, documenting service definitions, and guiding end-to-end design activities to ensure feasibility, operability, and ro bustness of solutions.

Qualifications

• Significant related IT experience with a Bachelor’s or equivalent degree.
• Leading SAFe certification is preferred.
• ITIL Foundation certificate or equivalent helps.

Responsibilities

• Design and develop service offers and capabilities aligned with business unit strategy.
• Capture and socialize service definitions, blueprints and cost models.
• Lead ideation workshops and coordinate with architects and stakeholders to validate designs.

Skills

ITIL

Design Thinking

Business Analysis

SIAM

ServiceNow

Process Mapping

AI-enabled knowledge

Education

Bachelor's degree

Leading SAFe

ITIL Foundation

Human-centered design

Tools

ServiceNow

Job description

NTT DATA, Inc. is seeking a Senior Service Design Architect to translate business strategy into sustainable, scalable service offers. You will collaborate with Sales, Delivery, Platform, and clients to ensure designs meet real needs across a global marketplace.

Responsibilities include prototyping, documenting service definitions, and guiding end-to-end design activities to ensure feasibility, operability, and ro bustness of solutions.