Strategic Service Coordinator - Internal CX

Sentry Management Corp; Longwood (FL); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short and Long Term Disability

Paid vacation

Sick and holidays

401K

Job summary

Sentry Management, Inc. is seeking a Dedicated Service Coordinator for our Longwood, FL office. You will support an assigned division with internal customer service, coordinating with regional leaders and home office support to ensure timely and effective resolutions.

The role emphasizes cross-functional collaboration, problem resolution, and process improvement. You will act as a single point of contact for the region and support department managers, with a focus on delivering superior service.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in customer relationship, property management or account management preferred.
• Comprehensive Benefits including Medical, Dental, Vision, Short/Long Term Disability, paid vacation, sick and holidays, 401K.

Responsibilities

• Attend to internal customer service issues and ensure effective resolution.
• Perform assignments associated with department projects as directed by leadership.
• Support divisions' retention efforts by completing tasks and coordinating resolution.
• First level support for division issues and coordinate with required staff to resolve disputes.

Skills

Communication

Problem solving

Multi-tasking

Teamwork

Integrity

Presentation skills

Education

High school diploma or GED

Tools

CommunityPro

Outlook

Excel

Job description

Sentry Management, Inc. is seeking a Dedicated Service Coordinator for our Longwood, FL office. You will support an assigned division with internal customer service, coordinating with regional leaders and home office support to ensure timely and effective resolutions.

The role emphasizes cross-functional collaboration, problem resolution, and process improvement. You will act as a single point of contact for the region and support department managers, with a focus on delivering superior service.