Analyst - Service Analytics & Insights

Blue Cross Blue Shield of Michigan; Detroit (MI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Blue Cross Blue Shield of Michigan seeks a capable professional to assist management in evaluating and improving production workflows and reporting. You will support projects to enhance efficiency, compile data, and develop procedures.

The role involves delivering status updates, presenting findings, and collaborating across departments to implement changes. Qualifications include a preferred bachelor’s degree and 2 years of related experience, with strong communication and Microsoft Office

Qualifications

• Bachelor's degree preferred.
• 2 years of experience required.
• Strong communication and interpersonal skills.
• Ability to work independently or in a team.
• Analytical and problem-solving abilities to improve processes.
• Excellent organization to manage multiple projects.

Responsibilities

• Assist management in evaluating and recommending new workflows and processes.
• Support development and implementation of projects to improve efficiency and quality.
• Collect and analyze data to identify problems and drive solutions.
• Maintain and use reporting systems; assist in testing and controls.
• Provide status updates to leadership on projects and issues.
• Prepare reports/presentations to display operational data.

Skills

Verbal communication

Analytical skills

Problem solving

Interpersonal skills

Microsoft Office

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products/programs to improve customer service levels and overall quality.

• Support the development, coordination, and implementation of projects to enhance the overall efficiency of operational procedures, methods, controls, and performance.
• Compile and analyze operational data to identify and resolve business problems.
• Utilize and maintain available reporting systems. Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.
• Provide leadership team with status updates on projects and issues.
• Communicate and recommend policy changes to achieve project objectives. Assist in documenting departmental procedures.
• Create and present reports and presentations to display operational data and propose business changes.
• Provide support to both internal departments and external entities by answering questions, supplying information and training.
• Participate on special projects or workgroups as assigned.

Qualifications

• Bachelor's Degree in a related field is preferred.
• Two (2) years of experience in a related field is required.
• Effective verbal, written communication and interpersonal skills.
• Ability to work independently or in a team environment and interact with all levels of the organization.
• Effective analytical and problem-solving skills to identify, evaluate, recommend and implement changes to processes or procedures to address problems and improve departmental effectiveness.
• Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines.
• Proficient in Microsoft Office suites.
• Ability to develop and maintain effective working relationships.

Departmental Preferences

• 1-2 years experience working in a Contact Center or a support area, with ability to demonstrate extensive business knowledge, including knowledge of applicable processes and procedures.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Job Info

• Job Identification 14733
• Job Category Multi-divisional
• Legal Employer Blue Cross Blue Shield of Michigan Mutual Insurance Company
• Locations 600 E Lafayette Blvd, Detroit, MI, 48226, US 86 Monroe Center St NW, Grand Rapids, MI, 49503, US 232 S Capitol Ave, Lansing, MI, 48933, US (Hybrid)