Senior SuccessFactors Support Engineer
SmartRecruiters, Inc.
Hebe dich für diese Stelle ab — erstelle in etwa einer Minute einen maßgeschneiderten Lebenslauf und ein Anschreiben.
Zusammenfassung
SAP NS2, a subsidiary of SAP, seeks a knowledgeable SuccessFactors specialist to provide expert customer support on onboarding, recruiting, and compensation modules. You will resolve complex incidents, perform root cause analyses, and collaborate with development teams.
The role requires flexibility for weekend/24x7 support and a commitment to continuous learning within a secure cloud environment. This position emphasizes data integrity, tooling knowledge, and proactive problem prevention while
Qualifikationen
- Deep SuccessFactors experience and a steady approach to complex customer issues.
- Knowledge of learning tools, onboarding flows, core data, and compensation features.
- Ability to process Priority 1 incidents while requesting assistance as required.
- Commitment to continuous learning to grow technical range.
Aufgaben
- Resolve known errors through SAP Notes, Knowledge Base Articles, and documentation.
- Perform root cause analysis in complex environments and reproduce customer issues with development teams.
- Handle sensitive escalated cases; support weekend and 24x7 work; own queue to meet SLAs; process P1 incidents.
- Support proactive support and innovation activities through testing, knowledge creation, and de-escalation efforts.
Kenntnisse
Tools
Jobbeschreibung
SAP NS2, a subsidiary of SAP, seeks a knowledgeable SuccessFactors specialist to provide expert customer support on onboarding, recruiting, and compensation modules. You will resolve complex incidents, perform root cause analyses, and collaborate with development teams.
The role requires flexibility for weekend/24x7 support and a commitment to continuous learning within a secure cloud environment. This position emphasizes data integrity, tooling knowledge, and proactive problem prevention while
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
