Strategic Sales Operations & Analytics Coordinator

Accor; Chicago (IL); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Discounted rates

Medical, Dental & Vision Insurance

401k

Learning programs

Career growth opportunities

Job summary

Fairmont Hotels & Resorts in Chicago is seeking a Sales Operations Coordinator to provide administrative, analytical, and operational support to the Director of Sales, Director of Sales & Marketing, and Private Dining Sales Manager.

This role supports the Sales & Marketing team through reporting, CRM management, prospecting support, data analysis, departmental administration, and private dining coordination.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• Minimum 2 years of administrative, sales support, marketing support, or hospitality experience.
• Hotel sales and marketing experience preferred.
• Experience with OSEM, Knowland, Cvent, Topline, or similar platforms preferred.
• Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office Suite.
• Strong analytical, organizational, and communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.

Responsibilities

• Provide administrative support to the Director of Sales and Director of Sales & Marketing.
• Coordinate meetings, maintain calendars, and prepare presentations and reports.
• Assist with departmental communications, document management, and special projects.
• Maintain departmental files, records, and organizational systems.
• Manage and maintain CRM databases to ensure data accuracy and integrity.
• Serve as the primary administrator for Knowland, Cvent, Topline, and other prospecting platforms.
• Generate weekly and monthly prospecting lists for the Sales team.
• Track and analyze citywide, self-contained, and non-self-contained business opportunities.
• Manage relationships and workflows with third-party prospecting vendors.
• Research target accounts and identify new business opportunities.
• Prepare weekly, monthly, and quarterly sales reports and dashboards.
• Analyze sales activity, prospecting efforts, and business trends.
• Compile data for business reviews, budget planning, and leadership presentations.
• Maintain departmental trackers and reporting tools.
• Provide administrative support to the Private Dining Sales Manager.
• Maintain inquiry and activity tracking reports.
• Assist with database management, follow-up, and reporting.
• Support promotional efforts and administrative needs related to Private Dining.
• Process guest amenities and VIP requests.
• Assist with maintaining sales and marketing collateral.
• Support administrative tasks related to marketing initiatives, events, and promotions.

Skills

Analytical skills

Organizational skills

Communication skills

Multi-tasking

Hospitality experience

Education

Bachelor's degree or equivalent

Tools

Knowland

Cvent

Topline

OSEM

Job description

Fairmont Hotels & Resorts in Chicago is seeking a Sales Operations Coordinator to provide administrative, analytical, and operational support to the Director of Sales, Director of Sales & Marketing, and Private Dining Sales Manager.

This role supports the Sales & Marketing team through reporting, CRM management, prospecting support, data analysis, departmental administration, and private dining coordination.