Strategic Sales Admin & Estimating Leader

ARCADIA, INC; Dallas (TX); Presencial; USD 130 000 - 159 000; Tempo integral

Resumo da oferta

Arcadia Products, LLC in Dallas, TX is seeking a Sales Administrative and Estimating Manager. You will lead the Account Management, Inside Sales, and Estimating teams, ensuring top-tier customer service, accurate orders, and efficient estimating operations.

The role requires leadership, ERP experience (V6/D365), strong communication, and the ability to coordinate with Engineering, Production, and Sales. This full-time, on-site position offers salary details in the job description and

Qualificações

• Strong leadership, organizational, and communication skills.
• Experience managing customer service, inside sales, account management, or estimating teams preferred.
• Strong customer service and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• ERP experience preferred, particularly V6 and/or Microsoft Dynamics 365 (D365).
• Ability to learn technical products, specifications, and manufacturing processes.
• Resourceful, proactive, and detail-oriented.

Responsabilidades

• Lead and support account management and inside estimating staff, oversee customer and architectural inquiries, and ensure exceptional service related to product selection, pricing, lead times, and order status.
• Oversee quotation preparation and follow-up through V6 and/or D365, manage estimating capacity and workloads, provide hardware and product support, and assist the outside sales team with customer opportunities.
• Review customer purchase orders for accuracy, oversee order entry and processing through shipment, monitor order progress, and resolve discrepancies, backorders, returns, and customer concerns.
• Collaborate with Engineering, Procurement, Production, and Scheduling to coordinate material availability, inventory requirements, production timelines, critical orders, and intercompany transfers.
• Assist with customer credit requests, support Accounts Receivable collections, monitor open orders and shipped-not-invoiced transactions in D365, and maintain accurate sales, backlog, and customer activity reports.
• Participate in customer and architectural visits, develop relationships with customers and industry professionals, identify account growth opportunities, and support sales meetings and product training.
• Develop and maintain a strong understanding of Arcadia, Inc., Wilson, and Arcadia Custom product lines, technical specifications, manufacturing processes, and competitive positioning.
• Monitor customer satisfaction, quotation turnaround times, order accuracy, team performance, issue resolution, and revenue growth.
• Foster strong cross-functional collaboration among account management, outside sales, engineering, procurement, production, and other internal departments.

Conhecimentos

Leadership

Customer Service

Team Management

Problem-Solving

Prioritization

Microsoft Office

ERP (V6/D365)

Detail Oriented

Communication

Ferramentas

V6

Microsoft Dynamics 365 (D365)

Microsoft Office

Descrição da oferta de emprego

Arcadia Products, LLC in Dallas, TX is seeking a Sales Administrative and Estimating Manager. You will lead the Account Management, Inside Sales, and Estimating teams, ensuring top-tier customer service, accurate orders, and efficient estimating operations.

The role requires leadership, ERP experience (V6/D365), strong communication, and the ability to coordinate with Engineering, Production, and Sales. This full-time, on-site position offers salary details in the job description and