Strategic Sales Account Manager

aticareers; Cudahy (WI); On-site; USD 80,000 - 120,000; Full time

Job summary

ATI in Cudahy, WI seeks a Strategic Account Manager to strengthen customer relationships and drive strategic growth. You will support inquiries across production, planning, and cross-functional teams while aligning with ATI Forged Products objectives.

The role requires 4 years in account management and a background in engineering, marketing, or business. Travel to customer sites will be needed as part of strategic initiatives.

Qualifications

• Bachelor's degree in Engineering, Marketing, Business, or related field.
• 4 years of experience in account management.

Responsibilities

• Maintain and strengthen customer relationships.
• Initiate quotation proposals through internal procedures and negotiate pricing.
• Review customer orders for errors or updates before system entry.
• Facilitate communication between ATI Forged Products and customers on contractual/technical questions.
• Provide timely follow-up to service customer needs.
• Coordinate with Program Sales Manager on strategic initiatives across ATI Forged Products facilities.
• Report sales/order and shipment forecasts to aid decision-making.
• Interface with Engineering, Technical, Production Planning and Operations teams.
• Provide weekly status updates to customers and Program Sales Manager.
• Assist Quality Department in non-conforming material review and timely resolution.

Skills

Account management

Cross-functional collaboration

Presentation skills

Negotiation

Analytical skills

Travel willingness

Customer relationship building

Organizational skills

Education

BS in Engineering/Marketing/Business or related

Job description

Proven to Perform. From the edges of space to the bottoms of ocean, our materials are proven to perform -- and so is our team. We're hiring high performers as proven as our products. Join us.

ATI is currently seeking a Strategic Account Manager to join our team in Cudahy, WI. As a Strategic Account Manager, you will report to a Program Manager and play an integral role in our continued success and in driving strategic growth and helping ensure we are meeting ATI and customer goals and objectives.

A successful Strategic Account Manager is a critical thinker, detail oriented, and is able to support customer inquiries and requests in a timely and appropriate manner. In order to become successful, you will have to quickly learn ATI, our products, and build strong relationships with customers and internal cross-functional teams including, production, planning, supply chain and other key stakeholders.

Summary

• Maintain and strengthen customer relationships.
• Initiate quotation proposals through internal procedure, negotiate pricing with assistance from Program Sales Manager and obtain orders which meet customer and ATI Forged Products requirements.
• Review customer orders for any errors or updates that may need to be made prior to entry into system.
• Coordinate communication between ATI Forged Products and customer regarding contractual or technical questions that may arise and establish verbal and written commitments between ATI Cudahy and customer.
• Perform internal and customer follow-up necessary to service customer needs.
• Work with Program Sales Manager to execute strategic customer and / or market commercial initiatives across all of the ATI Forged Products facilities.
• Provide Sales Management with statistics on sales order and shipment projections via monthly, and yearly forecasts to facilitate proper decision-making and goal setting.
• Interface closely with the Engineering Design, Technical, Production Planning and Operations teams across all of the ATI Forged Products facilities.
• Work with Production Planning to provide a weekly line of balance to customers. Escalate part priorities with Program Sales Manager as needed. Communicate weekly status updates to customers and Program Sales Manager.
• Responsible for effective handling of customer complaints to assure prompt resolution and desired customer relations.
• Participate in, and eventually lead, customer contact via plant visits and offsite discussions.
• Coordinate submissions by the Quality Department for customer review of non-conforming materials to assure compliance to contractual requirements procedure, and timeliness consistent with Sales Department and ATI Forged Products objectives. Assist Quality Department in obtaining timely resolution.
• Complete and submit customer reports as needed.
• Resolve payment discrepancies with customers as needed.

Basic Requirements

• BS. Engineering, Marketing, Business, or related is required.
• 4 years of experience working in account management

Preferred

• 4+ years of sales experience working in aerospace or a forging environment

Essential Skills:

• Effective oral and written presentation skills with the ability to work collaboratively with cross-functional teams including, internal and external stakeholders
• Exceptional interpersonal skills
• Strong analytical skills to analyze and resolve difficult problems effectively and implement long term solutions
• Excellent organizational skills with the ability to multi-task
• Ability to travel
• Broad knowledge of sales techniques, strong human relations, written, and oral communication skills.

We thrive when the expectations are great, and the barriers are high. We're solving the world's most difficult challenges through materials science. Our advanced, integrated process technologies and proven performers give us a tremendous competitive advantage. When customers systems need to fly higher, dig deeper, stand stronger, and last longer -- anywhere on, above or below the earth -- ATI is proven to perform.

*It is ATI's policy to not provide immigration sponsorship for any of the company's positions.

ATI and its subsidiary companies will provide equal employment opportunities to all applicants without regard to applicant's race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, veteran status, disability status, or any other status protected be federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.