Strategic Routing & Dispatch Coordinator

Riverstone Logistics; Boyce (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

Riverstone Logistics is seeking an Operations Coordinator, Routing & Dispatch to join our team in the United States. This role supports day-to-day routing, dispatching, and carrier coordination to maximize on-time deliveries and customer satisfaction.

You will work closely with the client, carriers, and internal teams, using routing software to monitor performance, resolve issues, and adjust plans as needed.

Qualifications

• High School Diploma or GED required.
• Strong people and operational management skills.
• Excellent verbal and written communications skills.
• Experience with dispatching software (Samsara, Dispatch Track) preferred.
• Experience with routing, scheduling, and delivery status tracking.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Facilitate day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client.
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism.
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel.
• Utilize client-specific routing software.
• Communicate with other departments on updates, meetings, and other as needed.
• Check in reschedules that are brought back by motor carriers.
• Process returns through the clients portal at participating locations.
• Move inventory safely using material handling equipment (as needed).
• Serve as a point of contact for escalations from the client.
• Schedule orders and notify the customer of their time windows for next day delivery.
• Performing other duties as assigned (may vary based on client requirements).

Skills

People management

Operational management

Verbal and written communication

Dispatch software

Interpersonal skills

Adaptability

Routing experience

Delivery status tracking

Education

High School Diploma

Tools

Samsara

Dispatch Track

Job description

Riverstone Logistics is seeking an Operations Coordinator, Routing & Dispatch to join our team in the United States. This role supports day-to-day routing, dispatching, and carrier coordination to maximize on-time deliveries and customer satisfaction.

You will work closely with the client, carriers, and internal teams, using routing software to monitor performance, resolve issues, and adjust plans as needed.