Strategic Risk Leader: AI-Driven Credit Growth

Amazon; New York (NY); On-site; USD 133,000 - 185,000; Full time

Job summary

Amazon.com Services LLC in New York seeks a Senior Risk Manager to own end-to-end credit strategy for new marketplace launches and the WW Pay-by-Invoice lending portfolio. You will lead growth, partner with Science to design AI-enabled features, and influence multiple teams to scale a world-class credit program across geographies.

You will work at the intersection of product, data analytics, and portfolio strategy, driving metrics, experimentation, and operational excellence from concept to

Qualifications

• Bachelor's degree or above.
• Experience managing competing priorities and using metrics to drive business decisions
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• 8+ years of experience in product management, program management, business operations, or data analytics roles
• Strong analytical skills with proficiency in SQL and data analysis tools (Excel, Python, R, or similar)
• High attention to detail with a bias for action and willingness to dive deep to solve problems at root cause

Responsibilities

• Define and own portfolio health metrics, performance targets, and escalation thresholds across the customer lifecycle
• Identify emerging trends and business risks proactively; develop and execute mitigation strategies to protect Amazon's balance sheet
• Drive strategic initiatives from concept to launch, working backwards from customer needs while balancing growth and sustainability objectives
• Partner with Product teams to define features, policies, and customer experiences that enable scalable, automated decision-making
• Build and maintain strong partnerships with onsite operations, Product, Engineering, Science, and Account Receivables teams
• Influence stakeholders across the organization to drive alignment and action without direct reporting authority
• Own end-to-end program execution, managing dependencies and driving results across multiple teams and time zones
• Establish and manage loss mitigation and recovery processes in partnership with collections teams
• Leverage data analysis to identify opportunities for portfolio optimization and customer experience improvements
• Design and drive experiments that test hypotheses and inform product and operational decisions
• Build mechanisms to monitor portfolio performance, surface insights, and enable rapid response to changing conditions
• Partner with underwriting operations on complex decisions requiring manual review or exceptions, using data to inform judgment calls
• Provide requirements to shape the agent's capabilities based on portfolio management workflows
• Develop the behind the scenes knowledge base and deterministic analysis tools that AI agent will leverage
• Actively use the AI Agent to conduct portfolio analysis, generate insights, and draft communications at scale
• Identify opportunities to automate repetitive analytical tasks and scale decision-making through AI augmentation
• Collaborate with Science and Engineering teams to improve agent performance and expand use cases
• Serve as a power user and advocate for AI-enabled tools within the portfolio management function
• Define SOPs and operational processes that enable efficient scaling while maintaining high quality standards
• Establish mechanisms for continuous improvement and operational efficiency
• Drive automation initiatives that improve customer experience while reducing operational burden

Skills

SQL

Data analysis

Cross-functional collaboration

Executive communication

Education

Bachelor's degree or higher

Tools

Excel

Python

R

Job description

Amazon.com Services LLC in New York seeks a Senior Risk Manager to own end-to-end credit strategy for new marketplace launches and the WW Pay-by-Invoice lending portfolio. You will lead growth, partner with Science to design AI-enabled features, and influence multiple teams to scale a world-class credit program across geographies.

You will work at the intersection of product, data analytics, and portfolio strategy, driving metrics, experimentation, and operational excellence from concept to