Strategic Revenue & Process Improvement Associate (Remote)

Duke University; Durham (NC); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Relocation Assistance (based onelig)*

Job summary

Duke University Health System is seeking a Strategic Services Associate to support enrollment, billing, and collections across Duke Health’s revenue cycle. The role focuses on improving performance, reducing denials, and enabling scalable, automated workflows through Epic and related technologies.

The position partners with leaders across service lines and clinics to implement system enhancements, drive operational excellence, and transform revenue cycle processes while supporting organizational

Qualifications

• Bachelor's degree in a business or health-related field is required.

Responsibilities

• Design and implement strategies to enhance billing and collections performance, reduce denials and write-offs, and improve reimbursement outcomes.
• Lead growth-related workflow design and operational readiness efforts to support new service lines, facilities, providers, and program expansions.
• Evaluate operational workflows and identify opportunities to improve efficiency and scalability through technology, automation, system optimization, and process redesign.
• Implement and maintain system solutions, automation tools, and workflow enhancements across Epic and related revenue cycle technologies.
• Partner with operational and technical teams to translate business needs into sustainable system enhancements, configurations, and workflow improvements.
• Support system upgrades, implementations, and enhancements through requirements gathering, testing, validation, and post-implementation optimization activities.
• Analyze operational and claims performance data to identify root causes, recommend solutions, and measure outcomes.
• Develop, maintain, and enhance operational reports, dashboards, and analytical tools to monitor performance, identify trends, evaluate workflows, and support strategic and operational decision making.
• Develop and maintain policies, procedures, and training documentation related to projects, initiatives, system changes, and workflow enhancements.

Education

Bachelor's degree in a business or health-related field

Job description

Duke University Health System is seeking a Strategic Services Associate to support enrollment, billing, and collections across Duke Health’s revenue cycle. The role focuses on improving performance, reducing denials, and enabling scalable, automated workflows through Epic and related technologies.

The position partners with leaders across service lines and clinics to implement system enhancements, drive operational excellence, and transform revenue cycle processes while supporting organizational