Revenue Cycle Strategy & Transformation Associate (Remote)

Duke Health; Durham (NC); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Duke Health in Durham, NC, is seeking a Strategic Services Associate for a remote role within the Patient Revenue Management Organization. You will support management and liaise with service lines, clinic leadership, providers, and IT to design scalable workflows for billing and collections and enrollment processes.

The role emphasizes data-driven decision making, reporting, and system enhancements across Epic and related technologies, with a focus on operational excellence and growth across the

Qualifications

• Bachelor's degree in a business or health-related field required.
• 5+ years of experience with significant responsibility for performance/process improvement; experience leading work teams required.
• Experience in revenue cycle operations and cross-functional collaboration.

Responsibilities

• Design strategies to enhance billing and collections performance and reduce denials.
• Lead growth-related workflow design for new service lines and facilities.
• Evaluate workflows to improve efficiency and scalability through automation and system optimization.
• Implement and maintain Epic and related revenue cycle solutions; drive tool/configuration improvements.
• Translate business needs into sustainable system enhancements and workflows with operational teams.
• Support system upgrades, testing, and post-implementation optimization activities.
• Develop, maintain, and enhance operational reports and dashboards to monitor performance.
• Create training materials, policies, and procedures for projects and changes.
• Establish KPIs and performance targets for automation and operational improvements.
• Maintain SME knowledge of billing/collections workflows and systems.

Skills

Performance improvement

Project management

Data analytics

Stakeholder communication

Epic

Education

Bachelor's degree in business or health-related field

Tools

Epic

Excel

SQL

Job description

Duke Health in Durham, NC, is seeking a Strategic Services Associate for a remote role within the Patient Revenue Management Organization. You will support management and liaise with service lines, clinic leadership, providers, and IT to design scalable workflows for billing and collections and enrollment processes.

The role emphasizes data-driven decision making, reporting, and system enhancements across Epic and related technologies, with a focus on operational excellence and growth across the