Strategic Revenue Ops Lead: CRM & Q2C

Avalara, Inc.; Northern (KY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Bonuses

Private medical insurance

Paid time off

Paid parental leave

Job summary

Avalara, Inc. is seeking an experienced Senior Manager, Revenue Operations to lead CRM optimization, Q2C process improvements, and system enhancements. This role partners with the Revenue Strategy team to enable data-driven decision-making and scalable operations across global teams.

The ideal candidate combines deep Salesforce expertise with a proven track record in SaaS revenue processes and cross-functional leadership, delivering measurable efficiency gains and better forecasting insights.

Qualifications

• 5+ years in Revenue Operations, Sales Operations, or Business Systems with leadership experience.
• Deep Salesforce expertise including CPQ and ERP/billing integrations.
• Proven success in system enhancements and process improvements.
• Strong understanding of Q2C processes and SaaS revenue models.
• Excellent communication and collaboration across Sales, Finance, IT, and Marketing.
• Experience leading cross-functional initiatives without direct KPI ownership.

Responsibilities

• Own the vision and roadmap for the CRM and supporting tools (Salesforce/CPQ) to drive efficiency and scalability.
• Partner with IT, Sales, and Finance to design, prioritize, and deliver system enhancements and integrations.
• Improve CRM architecture, governance, and user adoption across global teams.
• Collaborate with Revenue Strategy and Analytics to ensure forecasting and insights support.
• Evaluate end-to-end Q2C lifecycle and optimize pricing, quoting, and orders workflows.
• Lead automation initiatives to reduce manual effort and improve data flow between systems.
• Support integrations and architecture for seamless GTM, Finance, and Customer Success handoffs.
• Drive change management and enablement programs for new tools and processes.

Skills

Salesforce expertise

CRM optimization

Cross-functional leadership

Data-driven decision making

Process improvement

Strategic thinking

Tools

Salesforce CPQ

ERP/billing integrations

Jira

Confluence

Job description

Avalara, Inc. is seeking an experienced Senior Manager, Revenue Operations to lead CRM optimization, Q2C process improvements, and system enhancements. This role partners with the Revenue Strategy team to enable data-driven decision-making and scalable operations across global teams.

The ideal candidate combines deep Salesforce expertise with a proven track record in SaaS revenue processes and cross-functional leadership, delivering measurable efficiency gains and better forecasting insights.