Strategic Initiatives Program Manager

Avalara, Inc.; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Total Rewards

Health & Wellness

Diversity & Inclusion

Job summary

Avalara, Inc. is seeking a Strategic Initiatives Program Manager to lead cross-functional go-to-market and revenue operations programs.

This role partners with executive leadership to translate business strategy into executable programs, ensuring alignment, operational excellence, and measurable business outcomes. The ideal candidate has 8+ years in complex program management within SaaS, with change management and enterprise transformation experience.

Qualifications

• 8+ years of experience leading complex program management, strategy and operations within a Go-to-Market or Revenue Operations organization.
• 4+ years of experience leading organizational change management or enterprise transformation programs across multiple workstreams.
• Proven track record managing concurrent, high-stakes programs with cross-functional dependencies and executive sponsorship.
• Strong knowledge of modern GTM tech ecosystems, CRM platforms, and revenue operations workflows.
• Strong strategic thinking, analytical and problem-solving skills.

Responsibilities

• Lead strategic, multi-workstream programs advancing Revenue Operations and GTM priorities from concept to delivery.
• Partner with executive leaders to define program objectives, align priorities, and ensure measurable value.
• Develop and manage comprehensive program plans across multiple workstreams with timelines and milestones.
• Facilitate governance and weekly status reporting to senior leadership.
• Build partnerships across Sales, Marketing, Customer Success, Finance, Product, Engineering, Legal and Ops.
• Identify risks and dependencies and develop mitigation strategies.
• Lead organizational change management including stakeholder engagement and adoption plans.
• Drive continuous improvement to simplify workflows and improve governance.
• Use AI-powered tools and BI platforms to enhance planning, reporting and forecasting.
• Establish program KPIs and dashboards for transparency.

Skills

Program management

Strategy & ops

Go-to-Market

Cross-functional leadership

Data-driven decisions

Change management

AI & BI tools

Executive mgmt

Tools

CRM platforms

BI platforms

Job description

What You'll Do

The Strategic Initiatives Program Manager is a strategic leader responsible for driving high-impact, cross-functional initiatives that enable Revenue Operations and Go-to-Market (GTM) success. This role partners closely with executive leadership to translate business strategy into executable programs, ensuring alignment, operational excellence, and measurable business outcomes.

The ideal candidate thrives in a fast-paced SaaS environment and brings demonstratedexpertiseleading enterprise-wide programs, commercial growth programs, and core revenue platform modernizations. This individual combines exceptional program management rigor with strong business fluency, change leadership, and the ability toleverageAI-driven tools and data insights to improve decision-making and operational efficiency.

#LI-Remote

What Your Responsibilities Will Be

• Lead strategic, multi-workstream programs that advance Revenue Operations and GTM priorities from concept through delivery, encompassing strategic sales acceleration motions (e.g., cross-sell, installed-base expansion) and core revenue tooling and quoting system transformations (e.g., CPQ, commercial platforms)
• Partner with executive leaders (including CSO, CFO, and VP-level stakeholders) to define programobjectives, align priorities, and ensure strategic initiatives deliver measurable business value.
• Develop and manage comprehensive program plans across multiple concurrent workstreams, including timelines, milestones, dependencies, resource allocation, risk registers, and success metrics.
• Facilitate executive-level governance, steering committee meetings, and weekly status reporting,delivering concise updates, escalations, and actionable recommendations to senior leadership.
• Build strong partnerships across Sales, Marketing, Customer Success, Finance, Product, Engineering, Legal, and Operations to drive alignment and execution across matrixed organizations.
• Proactivelyidentifyprogram risks, dependencies, and roadblocks,developing mitigation strategies that keep initiatives on track (e.g., UAT sequencing, logic constraints, reporting gaps).
• Lead organizational change management efforts, including stakeholder engagement, communication planning, adoption strategies, business enablement, and process documentation.
• Drive continuous improvement byidentifyingopportunities to simplify workflows, increase operational efficiency, and improve program governance across the PPMO.
• Utilize AI-powered tools and business intelligence platforms to enhance program planning, executive reporting, forecasting, and operational insights.
• Establish program KPIs and dashboards that provide transparency into progress, risks, outcomes, and overall business impact,with a focus on pipeline and performance visibility.
• Foster a culture of accountability, collaboration, and operational excellence across cross-functional teams,including vendors,and internal business stakeholders

What You'll Need to be Successful

• 8+ years of experience leading complex program management, strategy and operations, or business transformation initiatives within a Go-to-Market or Revenue Operations organization.
• 4+ years of experience leading organizational change management or enterprise transformation programs across Sales, Finance, Legal, and Technology workstreams.
• Proven track record successfully managing concurrent, high-stakes programs involving cross-functional dependencies and executive sponsorship—such as sales expansion/cross-sell motions, commercial engine optimizations, or revenue platform/quoting system implementations (e.g., CPQ, commercial operations tooling).
• Strong working knowledge of modern GTM technology ecosystems, CRM platforms, and revenue operations workflows spanning pricing, quoting, contracting, and commercial lifecycle management.
• Strong strategic thinking, organizational, analytical, and problem-solving skills with the ability to balance tactical execution and long-term planning across competing priorities.

Avalara is an AI-first Company

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.
• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We'll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversit y

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we’re a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.