Strategic Retail Operations & Projects Leader

Benjamin Moore Paint Company; Idaho; On-site; USD 95,800 - 122,700; Full time

Job summary

Benjamin Moore Paint Company is seeking a Retail Operations Manager to oversee retail fixture development, store project execution, and operations programs. You will manage end-to-end processes with procurement, supply chain, and external vendors to ensure a premium in-store experience aligned with the brand.

The role requires strong project management, cross-functional collaboration, and budget oversight, with the ability to balance strategic planning and hands-on execution.

Qualifications

• Bachelor’s degree in Retail Management, Project Management, or related field (or equivalent business experience).
• 3+ years of experience in retail store environment, retail operations, merchandising, store planning, or related disciplines.
• Experience in managing external vendors and internal cross-functional partnerships to drive execution and continuous improvement.
• Ability to manage multiple projects and priorities with adherence to deadlines; flexible to shifting priorities.
• Excellent written and verbal communication skills.

Responsibilities

• Lead the development and production of retail fixture and display elements.
• Oversee the selection and ongoing management of third-party vendors and manufacturers in partnership with Procurement.
• Partner with Supply Chain to manage fixture inventory levels, forecasting needs to support store projects and ongoing operations.
• Manage third-party vendor partner responsible for store fixture shipments, installations and warehousing.
• Lead strategic planning and oversee execution of store project processes and store projects including Ace Store Program, New Store Paint and Decorating, New Store Hardware, Color Fixture installs, Renovation and Relocation, Maintenance and all other brand initiatives.
• Direct, develop, and manage the Retail Installed Services Administrator.
• Lead and manage key retail operations programs that enhance daily store functionality and retailer experience.
• Oversee the tint equipment program.
• Manage retailer product incentive programs, partnering with Sales, Supply Chain, Pricing, and Product Marketing to ensure effective execution, inventory alignment, and retailer adoption.
• Develop and support additional retail programs aimed at improving store operations, efficiency, and overall execution of the Benjamin Moore value proposition at retail.
• Develop and maintain operational workflows and processes. Identify opportunities to increase process efficiency and reduce operational costs.
• Proactively seek input from key stakeholders, including field sales and retailers. Use key learnings to drive improvement and enhance end-user experiences.
• Oversee documentation, including production specs, installation/reference guides, sell sheets and order forms, and inventory records.

Skills

Project management

Vendor management

Budget management

Cross-functional collaboration

Communication

Analytical skills

Leadership

Multitasking

Education

Bachelor’s degree in Retail Management, Project Management, or related field

Tools

Smartsheet

Microsoft Office Suite

ERP systems

Job description

Benjamin Moore Paint Company is seeking a Retail Operations Manager to oversee retail fixture development, store project execution, and operations programs. You will manage end-to-end processes with procurement, supply chain, and external vendors to ensure a premium in-store experience aligned with the brand.

The role requires strong project management, cross-functional collaboration, and budget oversight, with the ability to balance strategic planning and hands-on execution.