Strategic Renewals Manager (Growth & Retention)

Envoy; Austin, Northern (TX, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Onsite Austin office

High-growth environment

Mentorship & development

Job summary

Envoy is seeking a Renewals Manager to oversee the end-to-end renewal lifecycle for SMB and Mid-Market customers, focusing on reducing churn and maximizing retention. You will collaborate with Customer Success, Sales, Finance, and Legal to drive renewals and identify expansion opportunities.

This onsite role requires at least four days per week in the Austin, Texas office, and involves steering negotiations, forecasting renewal risk, and guiding cross-functional teams to streamline processes as

Qualifications

• 2+ years in Renewals Management, Customer Success, or Account Management in SaaS B2B.
• Proven track record of meeting or exceeding quotas and expansion goals.
• Experience partnering with procurement and legal teams through contract cycles.
• Relationship-building skills that earn trust and create long-term partnerships.
• Ability to manage a pipeline with fast-moving and long-term renewals.
• Proficiency with Salesforce and other CRM tools to track performance.

Responsibilities

• Own the end-to-end renewal lifecycle for SMB and Mid-Market customers, from outreach to close.
• Engage stakeholders to gather requirements and ensure on-time renewals.
• Craft proposals, negotiate terms, and coordinate with Finance and Legal.

Skills

Renewals experience

Quota achievement

CRM proficiency

Stakeholder management

Analytical skills

Cross-functional collaboration

Tools

Salesforce

Vitally

Job description

Envoy is seeking a Renewals Manager to oversee the end-to-end renewal lifecycle for SMB and Mid-Market customers, focusing on reducing churn and maximizing retention. You will collaborate with Customer Success, Sales, Finance, and Legal to drive renewals and identify expansion opportunities.

This onsite role requires at least four days per week in the Austin, Texas office, and involves steering negotiations, forecasting renewal risk, and guiding cross-functional teams to streamline processes as