Strategic Relationships Manager

FirstService Residential; Eatontown (NJ); On-site; USD 77,000 - 104,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Job summary

FirstService Residential seeks a Manager of Strategic Relationships to drive disruption strategy across the organization and build robust industry relationships. You’ll lead cross-functional collaboration, develop our relationships database, and establish standardized workflows to support growth.

You will partner with executive leadership, influence business decisions, and translate market insights into actionable opportunities while maintaining high ethical standards and strong client focus.

Qualifications

• Bachelor's degree required.
• 3-5 years of management, recruiting and/or sales experience.
• Demonstrates strong customer service and relationship building.

Responsibilities

• Lead disruption strategy across the business footprint.
• Develop and maintain industry relationships and profiles.
• Coordinate with HR, BDM, Marketing, and Ops to optimize relations.
• Establish SOPs, workflows, and transparent processes across stakeholders.
• Analyze tactics and recommend protocol adjustments for success.
• Provide strategic advisory to executive leadership on market opportunities.

Skills

Relationship building

Strategic thinking

Leadership

Communication

Project management

Education

Bachelor's degree

Job description

Description

Job Overview:

The Manager of Strategic Relationships is responsible for leading and driving the execution of our disruption strategy, by managing the strategy across all departments, building relationships within the industry to benefit our growth efforts, and by developing our relationships database and internal workflows.

Your Responsibilities

• Lead and drive strategic initiatives related to disruption across the business footprint.
• Directly influence and encourage all leaders across the organization to be incorporating the strategy into their business decisions.
• Create, establish, and develop effective industry relationships.
• Establish and develop industry profiles for companies and talent.
• Conduct research to enhance profiles and to establish new relationships.
• Closely coordinate with the HR, Business Development, Marketing, and Operations teams across the footprint to optimize our industry relations strategy.
• Create and/or advance business development opportunities through relationships made.
• Ensure optimal utilization and accuracy of database and tracking tools.
• Understand the company’s sales methodologies to ensure optimal integration into industry relations strategy.
• Establish SOPs, workflows, and protocols, building off existing strategy components, to ensure standardized and transparent process across all stakeholders.
• Partner with executive leadership to influence broader business decisions
• Partner with executive leadership to enhance, create, and contribute to overall growth strategies.
• Analyze effectiveness of tactics and strategies and recommend protocol adjustments to ensure success.
• Leverage relationships, experience, and data to recommend strategic opportunities for the company.
• Establish and maintain reporting to effectively present successes of the strategy.
• Regularly develops and recommends policies, processes, and operational improvements impacting multiple departments.
• Serves as a strategic advisor to executive leadership regarding market opportunities, industry trends, and business development initiatives.
• Exercises discretion and independent judgment with respect to matters of significance affecting business growth, industry relationships, and organizational strategy.
• Additional duties as assigned to support company initiatives.

Skills & Qualifications

• Bachelors degree required
• 3-5 years of management, recruiting and/or sales experience
• Demonstrates strong and effective customer servie and relationship building skills.
• Ability to be able to immediately develop rapport with a variety of personalities and "types" of prospects, clients, and associates.
• Ability to exercise independent judgment and decision-making on business matters
• Must be detail oriented and have strong organizational skills
• Ability to work quickly and efficiently in a high-paced environment while remaining focused on their daily tasks and responsibilities
• Ability to be "of service" to all internal customers, effectively working with multiple styles and influences that present unique needs and demands.
• Demonstrate good common sense, sound judgement, and a high ethical bar.
• Consistently perform at high levels in a fast-paced every-changing work environment.
• Excellent organization, motivation, leadership, management, and interpersonal skills.
• Critical thinking, complex problem solving, judgement and decision making ability
• Ability to work with sensitive or confidential information and navigate such conversations and details to obtain business objectives.
• Ability to work well in a team environment as well as independently. Must be self-driven with the ability to identify, plan and prioritize business opportunities.
• Excellent follow-up skills
• Creative thinker who can think outside the box

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

The work environment characteristics are normal office conditions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$90,000 base with incentive opportunity.

Disclaimer Statement

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.